Reservations cum Sales Coordinator - Serangoon - Hilton

    Hilton
    Hilton Serangoon

    1 day ago

    Tourism / Travel / Hospitality
    Description
    As a Reservation cum Sales Coordinator, you will manage booking inquiries and assist guests in planning their stay at our hotel. Your role involves handling reservations, providing detailed information about hotel offerings, and ensuring a smooth and professional booking process.

    You will work closely with other departments to ensure that guest preferences and special requests are communicated effectively. Your exceptional communication skills and attention to detail will contribute to delivering outstanding guest experiences.

    What will I be doing?

    As a Reservation cum Sales Coordinator, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation cum Sales Coordinator is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations cum Sales Coordinator will perform the following tasks to the highest standards:
    • Customer Service Excellence:

    Handle reservation and sales inquiries via phone, email, and other communication channels in a courteous and professional manner.

    Provide guests with detailed information about the hotel's services, amenities, and promotions to support their decision-making process.
    • Booking Management:

    Accurately process bookings, cancellations, and modifications in the reservations system.

    Ensure all guest preferences, special requests, and billing details are recorded correctly.
    • Collaboration & Communication:

    Liaise with Front Office, Housekeeping, and other departments to ensure guest requirements are met.

    Communicate effectively with team members to address guest concerns or special needs.
    • Upselling & Revenue Support:

    Recommend room upgrades, packages, and additional services to maximize revenue and enhance guest satisfaction.

    Identify opportunities to promote hotel offers and loyalty programs.
    • Accuracy & Record-Keeping:

    Maintain accurate and organized records of all reservations and related correspondence.

    Ensure compliance with hotel policies and procedures for reservations.
    • Problem Resolution:

    Handle guest inquiries and complaints with professionalism, escalating issues to the supervisor if necessary.

    Provide prompt and effective solutions to ensure guest satisfaction.

    What are we looking for?

    A Reservations cum Sales Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
    • A passion for delivering great customer service
    • A highly professional telephone manner and excellent communication skills
    • Outstanding administration and organizational skills
    • Intermediate computer proficiency

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
    • Previous experience in a Reservations environment
    • Tertiary qualifications, or other collegiate-level degree

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

    Work Locations

    Hilton Garden Inn Serangoon - Singapore

    Schedule

    Full-time

    Brand

    Hilton Garden Inn

    Job

    Call Center and Reservations
  • Work in company

    Sales Coordinator

    Only for registered members

    We are seeking a Sales Coordinator cum Admin Executive to join our team. · ...

    Paya Lebar

    2 weeks ago

  • Work in company

    Sales Coordinator

    Only for registered members

    Sales coordinator handles purchase orders through fax or customer phone calls. They also prepare delivery orders, coordinate with production and issue invoices. · ...

    Paya Lebar

    1 month ago

  • Work in company

    Sales Coordinator

    Only for registered members

    A Sales Coordinator typically handles administrative tasks essential to the sales department's operation. · ...

    Kaki Bukit

    1 month ago

  • Work in company

    Sales Coordinator

    Only for registered members

    Process Sales order, Purchase order, Invoicing and shipping documents. Attend to all customer's related enquiries, delivery schedules & quotations. Maintain customer relation. · ...

    Paya Lebar

    1 month ago

  • Work in company

    Sales Coordinator

    Only for registered members

    · The Sales Coordinator will be responsible for actively sourcing and engaging potential customers to expand the client base through cold calling. They will handle all sales enquiries via WhatsApp, phone calls, and email. · Actively source and engage potential customers to expan ...

    Tai Seng

    1 month ago

  • Work in company

    Sales Coordinator

    Only for registered members

    The Sales Coordinator will actively seek out and engage potential customers to expand our client base through cold calling and attend to all sales enquiries on various platforms. · ...

    Singapore

    1 month ago

  • Work in company

    Sales Coordinators

    Only for registered members

    DOB DOORS SOLUTION PTE LTD is seeking enthusiastic Sales Coordinators to join our vibrant team in the Paya Lebar North East Region. · ...

    Paya Lebar North

    1 month ago

  • Work in company

    Sales Coordinator

    Only for registered members

    Position : Sales Coordinator (Shipping/Logistics documentation) · Location : Kallang Pudding Road (Nearest MRT: Mattar) · Working hours : Monday to Friday |9am to 6pm · Salary (commensurate with experience) : Salary Up to $3,500 + AWS + Annual Leave + Medical Benefits · Duration ...

    Macpherson $36,000 - $54,000 (SGD) per year

    1 day ago

  • Work in company

    Sales Coordinator

    Only for registered members

    Assist project team in handling tenders quotations preparing ironmongery schedules for assigned projects coordinating permanent key and master key hand over to user on site handling progress claims ensuring all documentation are in order. · ...

    Macpherson

    1 month ago

  • Work in company

    Sales Coordinator

    Only for registered members

    We're looking for someone with a proven customer support experience or good ability to learn. You will provide sales reps with administrative support to achieve monthly team targets and handle customer complaints. · ...

    Singapore Full time

    3 weeks ago

  • Work in company

    Sales Coordinator

    Only for registered members

    Sales Coordinator (Freight forwarding) at Kallang. · Act as the main liaison for client communication · Communicate and coordinate effectively with internal and external parties · ...

    Kallang

    3 weeks ago

  • Work in company

    Sales Coordinator

    Only for registered members

    This is an active role to support salespersons in various projects including industrial printing publishing premium gifts events exhibition. · ...

    Pasir Ris

    3 weeks ago

  • Work in company

    Project Sales Coordinator

    Only for registered members

    We are seeking a Sales Coordinator to support our Sales Lead in architectural tile specifications and main contractor conversions. · Prepare proposals, quotations, and presentation decks for architects/designers. · ...

    Paya Lebar

    2 weeks ago

  • Work in company

    Sales Coordinator

    Only for registered members

    +Handle order processing and documents . Coordinate with production team to ensure timely job delivery . Liaise with internal and external parties to ensure smooth delivery · +Handle order processing and documents · Prepare accurate cost estimates base on client requirements · ...

    Kampong Ubi

    1 month ago

  • Work in company

    Sales Coordinator

    Only for registered members

    Join our growing team at NEW WAVE DISPLAY' as a full-time Sales Coordinator based in the East Region. · ...

    East Region

    4 weeks ago

  • Work in company

    Sales Coordinator

    MCI CONSULTING PTE. LTD.

    Gain regional exposure working with international teams and suppliers · Enhance your experience in sales operations and customer management · Contribute to a dynamic and collaborative work culture · Key Responsibilities · Support the sales team with quotations, contracts, and ord ...

    East Coast $36,000 - $54,000 (SGD) per year Full time

    17 hours ago

  • Work in company

    Sales Coordinator

    Only for registered members

    We are looking for a detail-oriented Sales Coordinator to support the sales team by attending to customer enquiries and maintaining accurate sales data and records. · Nitec (ITE) and/or GCE 'O' Level. · ...

    North Region

    1 month ago

  • Work in company

    Sales Coordinator

    Only for registered members

    The Sales Coordinator supports the sales team by managing schedules and communicating relevant information to facilitate their activities and maximize performance. · ...

    Ang Mo Kio

    1 month ago

  • Work in company

    Sales Coordinator

    Only for registered members

    · ...

    Ang Mo Kio

    1 month ago

  • Work in company

    Sales Coordinator

    Only for registered members

    +Duties and Responsibilities support Conference & Events administrative tasks. Provide clerical assistance including letters correspondence quotations proposals minutes in timely accurate manner Prepare Banquet Event Orders distribute them internal departments Coordinate client e ...

    East Region

    1 month ago

  • Work in company

    Sales Coordinator

    Only for registered members

    · Prepare and process customer quotations and orders promptly. · Ensure accurate entry of sales orders and purchase orders into the system. · ...

    Ang Mo Kio

    2 weeks ago

Jobs
>
Serangoon