Customer Relationship Management Coordinator - Singapore - Safran

Safran

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

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Description

Description du poste:

Primary Role:
Manage and Coordinate the roll out of CRM project and ensure that smooth roll out within the Singapore subsidiary.

Objectives:

Coordinate Customer Relationship Management project
Support the project team in the design of the software and its roll out within its Singapore subsidiary
Administer the contractual relations with the customer
Draw up, finalize and ensure the execution of commercial contracts in compliance with commitments to customers
Responsible for customer satisfaction (for his/her field of activities)

Duties & Responsibilities:
Managing Customer Relations & Satisfaction

Ensure that project timeline completion are met
Understand the proposed data model and be able to benchmark against the site processes (design)
Feedback the user requirements of the site to the CRM Project team (design)
Take part to the roll out of future modules (roll out)
Be the local relay of the project team for all information requests
Handle the impact of the CRM on the site processes which includes impact study and update of impacted processes
Communicate with various departments to keep everyone on board about the update and progress of the project
Ensure targets users buy into the system and use it
Support local users of the CRM
Manage the local communication on project updates and progress
Propose best commercial solution according to situation and customers' needs, in compliance with the contractual agreements and company commercial policies
Draw up commercial offers factoring in the company's commercial policy
Ensure proper fulfillments of Safran HE Asia's commitments to customers
Attend customer meeting when neccessary
Handle litigations/Carries out the initial processing of customer complaints and disputes
Keeps customers informed regularly on the progress of the orders.
Promptly respond to customer request, provide information and solutions to resolve any issues.
Send all documents/information needed by customers (order acknowledge, material receipt, delivery notes, invoices, credit notes, AWB, warranty decision,).

Administrating within SafranHE organization

Generate invoices and credit notes
Process orders, delivery, returns and acknowledge receipts
Obtain necessary information for close customer follow up on all operational matters.
Maintain and update customer accounts, orders & contract information in database
Follow communication procedures, guidelines and polices
Manage 3 months sales forecast & ensure sales objectives are being followed

Exigences du poste:

Project management
Customer service

Spécificité du travail:

Travel required - 5%

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense

Sa mission :

contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible.

Implanté sur tous les continents, le Groupe emploie collaborateurs pour un chiffre d'affaires de 15,3 milliards d'euros en 2021, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.

Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.

Safran est classé 3ème meilleur employeur mondial dans son secteur par le magazine Forbes en 2021.

Safran Helicopter Engines est le leader mondial de la motorisation pour hélicoptères, avec plus de moteurs produits depuis sa création.

La société offre la plus large gamme de turbomoteurs et compte 2 500 clients répartis dans 155 pays.

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