Commercial Operations Specialist - Singapore - BAXTER

BAXTER

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world.

You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Role Summary:

This role is looking for a diligent and independent team member to liaison with inter departments and manager to handle Order Fulfillment (customer sales order & incoming call queries, prepare quotation, order processing, delivery arrangement in a cost efficient and timely manner) and Distributors Management. The employee will provide necessary support to achieve customer satisfaction and meet or exceed financial performance objectives.

Essential Duties & Responsibilities:

Order Management

Maintain a proper & updated efiling system with regards to orders/sales/customer references
Sales coordination which includes and not restricted to updating reference installed base, dealer's pending orders, delivery dates
Customer Relations Management which includes handling customer complaints, receivables, inquiries, short shipments, commission payable to dealers. Taking ownership of customers issues and following problems through to resolution
Managing endusers/dealers expectation of delivery dates against factory's output dates
Handle from the placement of orders, refunds or warranty replacement through to shipment completion

Coordinate & Order Management Planning

Conduct weekly conference calls or adhoc basic with HQ production planner to ensure timely delivery of finished orders, backlog issues and other essential commercial issue.
Assist in consolidating sales reports, order reports on weekly basis
Accountable for maintaining a tracking system in orders/sales to ensure the deliverables are in line with forecasted numbers

Distributor Management

Assist in Contract Management dashboard
Organize the distributors performance, sell in/out, purchase target and performance letter

General Customer Support

Sales coordination which includes and not restricted to updating reference installed base, logistics handling delivery of showroom demo unit
Follow up with HQ service team on any technical issue from dealers
Assist Area Managers in organizing of training/workshops, logistics and coordinating with hotels (inclusive of outside Singapore) for suitable sites, venues (if needed)

Education & Experience:

Bachelor Degree in in Business Administration
Minimum of 3 years of experience for customer service, commercial operations and office administrative is essential
Experience in handling international logistics and shipping documents
Experience in Distributor Management
Excellent interpersonal and problemsolving skills
Excellent verbal and written communications skills in English and Chinese (Mandarin)
Basic PC skills (Word, Excel)
Excellent in customer service, planning, operations, time management as well as communication skills
Able to work independently with strong initiatives

Reasonable Accommodations

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.

To learn how you can protect yourself, review our Recruitment Fraud Notice.

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