Head of Premier Banking Team - Singapore - myGwork

Description

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Vice President, Premier Banking Consultant Team Head.

Principal Responsibilities

• Lead the Offshore Premier Banking Consultant (PBC) Team to deliver the WPB performance measures and Country Strategic Plan
• Manage & coach the Offshore Premier Banking Consultant (PBC) to drive performance with a hands-on style to grow the Team's capability in understanding customers better through understanding of the countries' culture and language affinity, productivity and customer experience level
• To collaboratively build and grow a strong presence in Singapore and the focus countries/ regions
• Lead the PBC team in line with the processes and cross borders compliance as depicted in the cross-border manual and other operational guidelines so to achieve consistency of management of the staff and delivery of service and sales to non-resident clients
• To generate significant awareness of the HSBC International proposition in the region, and to encourage co-operation between other HSBC Countries Markets and local country in servicing customer needs. The role holder will also need to manage policy, system procedural, compliance procedures, and changes in line with Group directives and staff expectations from a remote office location, across applicable legal jurisdictions, external regulators and time zones.
• Support the development of strategic plans to grow the PBC Portfolio through strategic TRB up funding
• Maintain good relationships and collaborate with respective corridors stakeholders to enable international collaboration and growth of the key corridors within IWH

Operational Effectiveness & Control

• Ensuring that customer relationship process & operations within the PBC team are undertaken in accordance with HSBC FIM, Credit Policy Manual appropriate lending guidelines and offshore manual
• Ensure all processes for customer management process & operations are in place and manage within any agreed Authorities
• Manage operational risk by using relevant MI to identify risk situations and take the appropriate action to minimise risk for the PBC team

Customers / Stakeholders

• Use the principles and guidelines in Global Standards and IWH Offshore manuals to ensure we know our customers and deliver our product and services accordance to regulatory and cross border requirements
• Delivering quality execution only/ Enhanced Execution only trades for clients through collaborating with specialists and other departments
• Grow the Client base by working closely with the stakeholders in the respective markets in the cluster
• Supporting championing the Financial Crime policy and processes to deliver enhancements to how HSBC detects, deters and prevents financial crime
• Use the principles and guidelines in Global Standards and IWH Offshore manuals to ensure we know our customers and deliver our product and services accordance to regulatory and cross border requirements
• Delivering quality wealth referral through collaborating with specialists and respective corridors stakeholders
• Grow the Client base by working closely with the stakeholders in the respective markets in the key corridors
• Supporting championing the Financial Crime policy and processes to deliver enhancements to how HSBC detects, deters and prevents financial crime

Leadership & Teamwork

• Lead, manage and coach the Offshore Premier Banking Consultant (PBC)
• Performance Management, People Development and resourcing of the business
• Use appropriate performance management tools to review individual team's performance to maximise effectiveness of the PBC team
• Maintain and enhance personal and PBC team's knowledge and skills through sharing best practices
• Hold regular meetings with team members to effectively communicate and address any issues face by the PBC team
• Create a working environment that drives performance, consistency and engagement across the PBC team
• To work as part of a wider integrated team. Support others through direct and indirect actions beyond the PBC team responsibilities

Management of Risk

• The jobholder will ensure the fair treatment of our clients is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours and HSBC Values required to support the Best Place to Bank principles of Make Better Products, Sell Them Properly and Keep Them Sold
• The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings and the impact of new technology
• This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring
• To also address any areas of concern proactively in conjunction with line management and/or the appropriate department