Application Support Engineer - Singapore - AVATAR TECHNO SERVICES PTE. LTD.

Description

Responsibility:

• Provide timely and effective technical support for application-related incidents and service requests.

• Troubleshoot and resolve application issues, both independently and in collaboration with development teams.

• Monitor application performance, identify bottlenecks, and implement performance enhancements.

• Conduct root cause analysis for recurring issues and implement preventive measures.

• Collaborate with internal stakeholders to gather requirements and provide recommendations for application improvements.

• Maintain documentation related to application configurations, troubleshooting procedures, and known issues.

• Participate in application deployment and release management activities.

• Stay updated with industry trends and emerging technologies to drive continuous improvement in application support processes.

Requirements:

• Singapore citizen preferred.

• Strong technical knowledge and minimum 2 years relevant Technical / Application Support experience on multi technology platforms.

• Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.

• Proficient with SQL queries, preferably on Oracle or MySQL.

• Experience in troubleshooting on Solaris / Linux.

• Experience in hosting platform include but not limited to Tomcat, JBoss, IBM WebSphere/WebLogic is a plus.

• Familiarity with software development life cycle (SDLC) and ITIL principles.

• Excellent problem-solving and analytical skills.

• Effective communication and collaboration abilities.

• Ability to work under pressure and prioritize tasks in a fast-paced environment.

Preferred Skillset:

• Java

• T-SQL

• PL/SQL

• Stored Procedure

• Jira

• Excel

• Hosting Platform, include but not limited to, Tomcat, JBoss, IBM WebSphere/ WebLogic)