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- Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes
- Assist as Subject Matter Expert and Drive organizational capability to effectively apply service operations and maintenance framework
- Troubleshoot and resolution of service health issues and bring relevant parties to resolve impediments impacting service performance
- Assist in blueprints for operational support material for disciplines of applications are concise and complete; covering (internal security and technology standards)
- Organise system activities including planned maintenance events, system backup processes and disaster recovery drills
- Provide guidance to the team to ensure the best support and best standarization of approaches possible for systems availability
- Support and assist in high severity incidents and drive problem management meetings
- Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution
- Support 24/7 (KTLO)
- Assist senior leaders in disaster recovery planning and activities
- Bachelor's degree in computer science or other highly technical, scientific discipline
- 5-10 yrs of Technical / Application Support experience
- Proven client engagement experience / vendor management experien
- Proven experience of working efficiently in a cross functional team
- ITIL v3/v4 certification and strong service oriented experience / background preferred
- Knoweldge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries
Application Support Engineer - Singapore - MORGAN MCKINLEY PTE. LTD.
Description
Roles & ResponsibilitiesRoles and Responsibilities:
Requirements / Qualifications:
Troubleshooting
Oracle
Healthcare
Root Cause Analysis
Unix
SQL
Vendor Management
Problem Management
Application Support
Networking
Operating Systems
ITIL
Java
Disaster Recovery
Databases