Store Support Analyst - Singapore - GMG

    GMG
    GMG Singapore

    5 hours ago

    $60,000 - $120,000 (SGD) per year Retail
    Description
    ABOUT US:

    With a diversified portfolio of leading sports and over 500 stores globally, inspiring, and empowering active lifestyles is at the core of what we do. Our portfolio in Asia features both home-grown concepts as well as international powerhouse brands such as Sun & Sand Sports, Nike, Columbia, Vans, Timberland, The North Face and more. By providing authentic, high-quality sports gear, we inspire and empower our community to live healthy and active lifestyles. In light of our tremendous growth, we are on the lookout for vibrant, innovative, and open-minded individuals to join our rapidly growing team Become a part of our diverse and driven workforce, where you can cultivate your creativity and contribute to pioneering initiatives in an inclusive, equal opportunity setting

    About the role:

    The Store Support Analyst (SG) will be responsible for the IT Infrastructure platform (Servers, Network, Workspace & Retail Tech), ensuring the platform in Store, Head office & Data Centers are secure and functioning well to support the day-to-day business operations. The incumbent will also be responsible for User Identity & Access Management, ensuring provisioning, modification and termination of user ID and access to valid users on a timely basis, complying with IT Policies Standard and Procedures. The Store Support Analyst will also be responsible for the execution for IT projects, communicate and coordinate with related stakeholders to ensure the project execution is adhered within scope, timeline and objectives. The incumbent will also be responsible for IT administration work such as maintaining up-to-date IT hardware/software inventory, updating documentation of procedures, configurations, network & server diagram related to IT Infrastructures.

    You will be responsible for:

    IT Infrastructure Support for Stores, Head Office & Data Centre
    • You are assigned to respond to any store feedback related to the IT Infrastructure platform, including Network Connectivity, Network router & switches, Point-Of-Sales (POS) Systems, Time Clock, Handheld Terminal, Wi-Fi access and other IT equipment in the Retail Shop. You will need to ensure all the issues raised by the stores are attended and fixed within the SLA.
    • You will be responsible to keep the IT Infrastructure including Servers, Network Connectivity, Wi-Fi access point, Data Backup in Head Office and Data Centre secure and functioning well to support the business operation, to ensure this, you will need to perform a daily pulse check on the infrastructures and schedule maintenance including systems patching and security updates.
    • Part of your assignment will be handing the regular IT workspace support in Head Office, helping and guiding the business users related to the IT issues.
    • You will be responsible for User Identity & Access Management request and fulfilment, ensure that the provisioning, modification and termination of users ID and access on a timely basis and complying with the IT standard and Procedures.

    New Store Opening /Store Refit IT Readiness
    • You will be assigned to work with Project Team, Operation Team and related stakeholders on New Store Opening / Store Refit. Your major tasks include coordination on the Store opening dates, arranging IT equipment setup and configuration, apply and arranging network connectivity and devices installation.
    • You are also responsible for ensuring the network connectivity IT equipment at store are follow IT Standard

    IT Projects Execution
    • You are responsible for implementing projects and initiatives together with business stakeholders, IT representatives and vendors to improve the overall IT Infrastructure, expand features and/or functionalities, and enhance the security to support business needs as necessary.
    • You need to ensure the project's execution progresses as planned, resolve issues / conflicts in the project, report regular project status updates, accomplishment, completed and upcoming activities, open issues and risk to related stakeholders. Monitor the resources to ensure the project meets the scope, timelines and objectives.
    • You are also responsible for the proper knowledge transfer documentation to the Field support upon project completion.

    IT Administration Work
    • You are required to maintain the IT hardware/software inventory in Head Office, Stores and Data Centre and regular reporting to ensure conformance.
    • You will need to provide a monthly summary update on your assigned task and project to the supervisor for discussion, alignment and direction.
    • Part of your responsibility is to maintain and update IT documents, including Architecture diagram, Tech Master Listing, IT Procedures and configurations related to the IT Infrastructures and Retail Tech.
    • You will be assigned to work with the Procurement Team, Finance and related business stakeholder on IT purchases request and Good Received Note

    In order to succeed in the role, you should ideally have:
    • Must possess a recognized Diploma or Degree in computing related areas.
    • 3 – 4 years related working experience in Enterprise IT Infrastructures roles, preferably in the Retail industry.
    • Good working knowledge in Server Administration, including Windows Server Operating System, DNS, DHCP, File Share, Domain Management.
    • Good working knowledge in Network Administration, including SDWAN, Network architecture design & configuration, IP address Management, Firewall, DLP, Load Balance & WiFI. A Cisco Certified Professional (CCNA/CCNP) will have advantages.
    • Experience in In Store Retail Technology, including Retail Point of Sales (POS) Systems, Wi-Fi and RFID, Footfall system. Knowledge in Dynamics 365 POS will have advantages.
    • Must have strong technical acumen, analytical & problem-solving skills.
    • Excellent Team player - able to work independently and in a team, result orientated, highly motivated.
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