Production Support - Singapore - AURUS CONSULTING PTE. LTD.

AURUS CONSULTING PTE. LTD.
AURUS CONSULTING PTE. LTD.
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description
Key Responsibilities

  • Deliver a 1st class Production Support service to client Channel's stakeholders
  • Response and resolve incidents, problem and user queries through proper analysis
  • Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
  • Drive technical remediation in line with agreed nonfunctional requirements
  • Evidence continual service improvement of processes and tasks (via automation)
  • Ensures essential process / procedures are followed and contribute to defining standards. Coach and be receptive to coaching to uplift the team's and your individual knowledge
  • Communicate complex technical issues to business users in a language they understand
  • Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
  • Excellent communication and interpersonal skills with the ability to communicate well at all levels
  • Strong problem solving skills while being process orientated
  • Selfmotivating and delivery focused individual
Not Specified
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