IT Support Specialist - Singapur, Singapore - Stefanini

Description

Responsibilities:

*Provide swift and professional deskside IT support*Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions*Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels*Utilise the ticket management system to record, update and resolve tickets from the Helpdesk*Collaborate with other support groups across global locations to help troubleshoot client issues*Utilise tools for building, monitoring and troubleshooting client devices*Participate in Disaster recovery testing exercises*Upholding procedures for logging, reporting, and statistically monitoring desktop operations*Write technical support and client documentation in form of Knowledgebase articles*Meet or exceed expected customer service levels*Other duties as assigned by the Level 2

Support Manager Job Requirements Details:

Key Competencies:
*Excellent proven track record supporting clients in a financial environment*Excellent proven customer service based approach*Proven ability to prioritise tasks and issues according to the business impact*Good written and verbal communication skills*Good time management skills*Able to work in a high pressure environment*Strong organisational and analytical skills*Ability to multi-task and work under pressure*Ability to work autonomously and within team*Flexible and proactive with a "will do' attitude*Takes responsibility and follows through on issues to closure and root cause resolution*Demonstrable desire to achieve