Jobs

    Guest Experience Lead - Singapore - RESORTS WORLD AT SENTOSA PTE. LTD.

    RESORTS WORLD AT SENTOSA PTE. LTD.
    Resorts World at Sentosa Pte Ltd background
    Description
    Roles & Responsibilities

    Primary Responsibilities

    • Ensure Guest Services team operates with a sales attitude and all associates are aware of the sales opportunities within the hotel, which will assist with the maximization of revenue.
    • Seek new and additional services constantly to improve the guest experience with a creative and innovative approach
    • Initiate and maintain effective communication within the guests and other housekeeping departments.
    • Maintaining a high standard of customer relations/customer service within the Guest Relations department.

    Requirements

    • Minimum Diploma in Hospitality
    • Minimum 3 years experience in a similar capacity.
    • Service Oriented.
    • Possess good interpersonal and communication skills.
    Tell employers what skills you have

    Front Office
    Upselling
    Microsoft Office
    Concierge Services
    Property Management
    Currency
    Housekeeping
    Hospitality Management
    Opera
    Customer Service
    Service Excellence
    Hospitality


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