ATR - Fleet Performance Manager - Singapore - ATR EASTERN SUPPORT PTE LTD

Description

Avions de Transport Regional (ATR) GIE

Founded in 1981, ATR has become world leader on the market for regional aircraft with 90 seats or less. Since its creation, ATR has sold over 1,500 aircraft to over 200 operators based in more than 100 countries. ATR planes have totaled over 28 million flights. ATR is a joint partnership between two major European aeronautical players: Airbus Group and Leonardo. The ATR headquarters are located in Toulouse. ATR is ISO 14001 certified, the international benchmark for respecting the environment.

Within the Technical Support Department of ATR Eastern Support PTE LTD, you will join the Fleet Performance group as a Fleet Performance Manager. The jobholder will have a functional reporting line with the Fleet Management Team within the Customer Support Department of ATR Customer Support & Services Directorate (S).

The jobholder will be in charge of following main activities:

Fleet performance (70% of the time):

• Collect, process, assess, analyze, and monitor in-service data from airlines, MROs and suppliers.
• Provide recommendations for performance improvement at fleet and/or individual operator level and analyze effectiveness.
• Support organizations by providing in-service data, reference data, dashboards, reports etc. and support aircraft and services sales activities

Technical support to airlines (30% of the time)

• Support the Technical Support Team to answer to technical queries
• Thoroughly review ATR statistical data and customers' periodic fleet performance reports to discover trends and identify proactive mitigations.
• Propose modifications based on key findings from the field to enhance product design evolution
• Liaise with ATR Repairs Department, Supplier Management and OEMs when reliability is impacted at component level
• Liaise with Customer Support Directors community to present solutions to address customer reliability issues
• Liaise with ATR Field Support Representatives to collect information about customers' main technical issues
• Prepare and submit technical in-service issue reports to ATR stakeholders
• Organize, prepare and animate technical review meetings with ATR customers
• Promote and recommend preventive maintenance actions as well as the application of ervice Bulletins that can improve operational reliability and/or reduce maintenance costs
• improvement plan and technical reviews outcomes follow up.
• Contribute to transversal activities aimed at improving ATR services profitability and aircraft availability.
• participate to ATR customer support events.
• Process customer requests
• Understand and clarify customer queries received by phone, email or CRM.
• Record the necessary information (aircraft information, time, etc.) in CRM (or other adapted tools)
• Represent ATR at OEM during component teardown and expertise when requested

Requirement

• Degree in Aeronautical/Aerospace/Mechanical Engineering or equivalent
• A minimum of five (5) years of relevant professional experience in the aviation industry; working experience on ATR aircraft is preferred but not required
• Demonstrated ability to read and interpret aircraft technical documentation
• Good understanding of aviation regulations EASA, FAA, CAAS and other local authority regulations
• Excellent verbal and written communication skills
• Good knowledge of English and Technical English
• Ability to speak French and/or Italian would be a plus
• This role involves regular and short duration travels (10% to 15% of the time max). As such job holder must be able to travel accordingly.
• This role is subjected to AOG duty policy during weekend and public holiday on rotation basis
• Previous experience in customer facing roles would be preferred.
• Ability to work under pressure
• Good Microsoft Office skills
• Knowledge of Power BI and familiarity with CRM query management system would be a plus

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Requirement

· Customer-oriented,

· Ability to work outside of normal business hours when required,

· Ability to work well under pressure, multi-task and meet deadlines,

· Must be detail oriented, a problem solving and a team player,

· English fluent

· Ability to write reports and other business correspondence in English,

· Proficiency with Excel, Word, and Power Point - able to create metrics, track and monitor data.