Knowledge Management Specialist - Singapore - ZENTACT SYSTEMS PTE. LTD.

ZENTACT SYSTEMS PTE. LTD.

Verified Company

Singapore

4 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Position:
Knowledge Management Specialist

Duration : 6 months
**Location: Central Singapore

**Job description:

SOP Standardization:

Assist in the development and implementation of a standardized template and structure for SOPs, encompassing diverse formats such as written guides, video tutorials, and quick reference sheets.
Update existing SOPs for alignment with the established template.

Knowledge Hub Creation:

Provide support in the development and deployment of a centralized knowledge repository for all SOPs and other valuable knowledge assets.
Contribute to establishing efficient search functionality within the repository for information retrieval.

- provide support for the implementation of a knowledge management (KM) governance structure to ensure information accuracy, accessibility, and continuous improvement.

Define the KM strategy, framework, and process. This includes the direction for implementation of KM platform and use of emerging tech.

Knowledge Sharing Advocate:

Assist in the creation and delivery of introductory materials such as presentations or FAQs to raise awareness of SOPs and the knowledge management system.
Observe and learn best practices for facilitating knowledge sharing across departments.

Qualifications:

Bachelor's degree in a relevant field (Business Administration) or equivalent experience.
Strong interest in knowledge management and information organization principles.
At least 23 years of experience in drafting standard operating procedures (SOPs) or involvement in knowledge management processes (e.g., knowledge capture, documentation, training).
Excellent written and verbal communication skills.
Demonstrated ability to learn quickly and adapt to new processes.
Proficiency in Microsoft Office Suite