Customer Service Officer - Singapore - JJ CONSULTING SERVICES
Description
Our Client is an established company in Singapore, who is seeking to recruit Officers to join their Customer Service teams.
**Customer Service Officer (No-shift, Location: West/ East)Summary
Interacts with customers through phone to provide effective service to every customer by building a personal relationship with each caller, using the appropriate skills, tools and techniques for their requirement and ensuring that each call is either closed or escalated within the agreed timescales by owning each call.
Key Roles & Responsibilities
- Provide quality customer service to customers either by telephone or electronically
- Respond and follow up promptly to customer enquiries
- Handle and resolve complex cases to ensure customer satisfaction
- Handle customer service hotline and provide first level of support.
- Obtain and evaluate all relevant information to handle enquiries and complaints
- Follow Standard Operating Procedures closely.
- Work as a team and ensure that the contact centre service level is met.
- Any other tasks assigned.
Job Requirements:
- Customeroriented with good interpersonal and communication skills
- Highly adaptable to a fastpaced and dynamic environment
- Pleasant disposition and personality
- A team player
- Fresh graduates with a passion in customer service are welcome to apply
EA Licence No: 12C6207
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