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  • Desktop Support Engineer - Singapore - RECRUIT EXPRESS PTE LTD

    RECRUIT EXPRESS PTE LTD
    RECRUIT EXPRESS PTE LTD Singapore

    6 days ago

    Recruit Express Pte Ltd background
    Description
    System Administrator

    Summary:

    We are seeking a skilled System Administrator to provide technical support for our end-users. This role involves troubleshooting and resolving issues related to desktops, laptops, printers, and scanners.


    Key Responsibilities:

    • Customer Service: Provide exceptional customer service and ensure timely resolution of user queries.
    • Technical Support: Offer IT technical onsite support for end-user services, including identification, diagnosis, rectification, and escalation of problems.
    • Hardware Support: Support on desktops, notebooks, printers, and scanners hardware components, including installation, reinstallation, troubleshooting, and reconfiguration.
    • Software Installation: Install, reinstall, troubleshoot, and reconfigure Microsoft Windows and Microsoft applications on Desktop PCs and Notebook PCs.
    • Apple iPad Software: Install Apple iPad software.
    • Escalation Support: Provide support for queries, escalation, problem determination, resolution, and MAC (move, add, and change) tasks.
    • Printer Maintenance: Perform printer maintenance tasks.
    • Complex Problem Solving: Take on and resolve complex calls or tasks that other engineers cannot resolve.
    • Independent Work: Responsible for learning and working independently.
    • Timely Service: Provide excellent support and timely service.
    • Ad-hoc Duties: Perform any other ad-hoc duties assigned by supervisors.

    Requirements:

    • A minimum of a Professional Certificate, Diploma, or advanced/Higher/Graduate Diploma is required.

    Skill Sets:

    • Hardware Skills: Desktop, Laptop, Printer, and Scanner
    • Windows OS: Must know Windows 10

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