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- Customer Service: Provide exceptional customer service and ensure timely resolution of user queries.
- Technical Support: Offer IT technical onsite support for end-user services, including identification, diagnosis, rectification, and escalation of problems.
- Hardware Support: Support on desktops, notebooks, printers, and scanners hardware components, including installation, reinstallation, troubleshooting, and reconfiguration.
- Software Installation: Install, reinstall, troubleshoot, and reconfigure Microsoft Windows and Microsoft applications on Desktop PCs and Notebook PCs.
- Apple iPad Software: Install Apple iPad software.
- Escalation Support: Provide support for queries, escalation, problem determination, resolution, and MAC (move, add, and change) tasks.
- Printer Maintenance: Perform printer maintenance tasks.
- Complex Problem Solving: Take on and resolve complex calls or tasks that other engineers cannot resolve.
- Independent Work: Responsible for learning and working independently.
- Timely Service: Provide excellent support and timely service.
- Ad-hoc Duties: Perform any other ad-hoc duties assigned by supervisors.
- A minimum of a Professional Certificate, Diploma, or advanced/Higher/Graduate Diploma is required.
- Hardware Skills: Desktop, Laptop, Printer, and Scanner
- Windows OS: Must know Windows 10
Desktop Support Engineer - Singapore - RECRUIT EXPRESS PTE LTD

Description
System AdministratorSummary:
We are seeking a skilled System Administrator to provide technical support for our end-users. This role involves troubleshooting and resolving issues related to desktops, laptops, printers, and scanners.
Key Responsibilities:
Requirements:
Skill Sets:
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