IT Operations Manager - Singapur, Singapore - Uni Connect Pte Ltd

Description

What You Will Do:

· One face of IT to the assigned business entity and its stakeholders, including escalation management. Be part of Site Management Team

· Consult business on available IT services & solutions for benefit / impact / challenges involved

· Local IT Demand management ensuring business utilization, awareness and knowledge of formal CCB process

· Provide recommend on IT solution to meet business needs and drive implementation solution

· Drive the local IT landscape/lifecycle for business efficiency with business and IT along business and strategic IT objectives

· Leads and manages the local site people, suppliers and activities related to the delivery and support of process and IT Operations for company IT Infrastructure and Operations.

· Manage, coordinate and participate Local, Regional IT Infrastructure and Operation projects

· Responsible for all site services inclusive of LAN, WAN, Service Desk, Local/Remote Data Center, Messaging, Operational cost transparency, Service performance against SLA's

· Coordinating Infrastructure and Operations activities and responsiveness across all aspects of Infrastructure and Operations.

· Customer Care and supporting staff functions of Strategy and Planning, Visibility, Communications, Compliance, Finance.

· Understands and contributes to the development of the Sites demand for Services and portfolio of Business Applications changes and demand for new business systems capabilities.

· Forecasting, monitoring and reporting of demand and fulfillment for catalog and non-catalog capabilities and services.

· Financial planning, monitoring, and reporting of Site Infrastructure & Operations financial performance

· Sets priorities for Continual Service Improvement against both internal and external references and communicates to delivery units including partners.

· Performs Monthly review of Operations Site performance with Site Business management and IT Management

· Local software application management and compliance

· Manages local staff according to company HR policies

· Ensure IT Service meets Audit compliance

Requirements

· At least 8 years working experience in IT out of which at least 4 years of demonstrated experience in managing IT Infra projects or improvement programs, influencing business leadership.

· 4 years working experience in managing complex IT infrastructure and Operations

· Working knowledge of Incident/Problem/Change management frameworks such as ITIL (certification is a plus).

· Service desk support management

· Experience in Network management, Data Center operations

· Experienced and skilled in working with virtual teams cross-function and cross the globe in a large international company

· Ability to understand business priorities and translate them into opportunities enabled by IT

· Business operational experience in semiconductor manufacturing is preferred

· Energy and self-propelling with high level of inter-personal skills

· Strong analytical and soft skills

· Ability to deal with complex organizations and situations and the ability to deliver under pressure;

· Team player and experienced team builder combined with strong leadership skills