Customer Success Associate - Singapore - TREEDOTS ENTERPRISE (PRIVATE LIMITED)

TREEDOTS ENTERPRISE (PRIVATE LIMITED)

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

TreeDots is a platform that helps to redistribute unsold inventories in the F&B market from suppliers to businesses like restaurants, cafe etc.

Through this platform, we aim to improve efficiency and productivity of F&B users to achieve more with less resources and preventing any unnecessary wastage.

As a Customer Success Representative, you will play a key role in delivering a human support experience to our partners, through excellent communication, creative problem-solving and a thorough knowledge of our technology.

Your end goal is to increase productivity and impact - internally and externally.

Responsibilities:

Contact existing customers via outgoing calls to explain how our app works and show them the benefits
Proactively guide customers through the onboarding process onto our platforms
Conduct upselling of current products to existing customers
Handle incoming queries and feedback from customers and provide technical and product support via multiple channels
Payment method conversion for customers
Liaise with relevant departments to drive customer resolution
Reach out to customers who are late on payments and arrange for payment collections
Revival of churned customers

Requirements:

Great communication and interpersonal skills,
Quick thinker, resilient and eager to tackle new, complex, and/or unstructured problems
Strong ownership in your performance and its impact to the company
Prior experience in Telesales, Telemarketing and Customer Service strongly preferred
Proficiency in multiple languages and dialects would be a bonus