Service Desk Delivery Lead - Singapur, Singapore - NCS

    NCS
    NCS Singapur, Singapore

    1 month ago

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    Description

    NCS is a prominent technology services company operating in the Asia Pacific region, collaborating with governments and businesses to drive technological advancements and improve communities. With a team of over 10,000 experts in 49 different fields, NCS delivers comprehensive technology services to clients, leveraging digital, cloud, and platform capabilities, along with core offerings in application, infrastructure, engineering, and cyber security. NCS also fosters partnerships with leading tech firms, research institutions, and startups to promote open innovation and collaboration.

    We prioritize creating a safe and healthy environment for our employees and clients by mandating full vaccination for all potential hires.

    Join us as a Service Center Manager, where your role will encompass:

    Service Management

    • Monitor and report SLA/KPI of systems within the System Family to the client
    • Engage directly with clients for project delivery and support
    • Update clients on operational concerns and propose solutions
    • Provide regular status updates and reports on system health and issues
    • Participate in various management meetings and review sessions
    • Support project teams and suggest improvements for IT governance and efficiency
    • Develop annual management plans for client submission

    IT Configuration Management

    • Review IT asset inventory records and maintain obsolescence management
    • Submit reports to the client as required

    Incident Management

    • Lead incident investigations and recommend solutions for recurring issues

    IT Security Management

    • Schedule security scans for systems, verify vulnerability fixes, and report suspicious activities
    • Track and address security vulnerabilities promptly
    • Submit monthly security reports

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