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- 4 to 5 years of experience as Application Support Analyst.
- Experience supporting Web / Mobile / Client based applications.
- Support and assist in regular server maintenance, system accesses, systems monitoring, backups and patching.
- Maintain service operations documentation and guides.
- Develop supporting documentation for all Service Operation activities.
- Monitor Service level dashboards, perform daily monitoring, system capacity review.
- Provide on-going maintenance support for production systems/applications and 24/7 stand by support required.
- Level 2 support will include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement.
- Evaluate potential solutions and make recommendations to resolve application issues and user queries.
- Log the issues received, track and monitor the progress of fixes in a timely manner, according to established Service Level Agreements (SLA).
- Involvement in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
- Assist and involve in change management process (Change Approval, Implementation, Testing, Deployment and verification).
- Knowledge of Internet and Intranet server/application architecture and experience in working with medium/large systems involving multitier architecture and interface/integration to othersystems.
- Knowledge of programming / systems analysis, quality assurance, prototyping, construction, integration, and migration functions
Application Support - Singapore - HELIUS TECHNOLOGIES PTE. LTD.
Description
Roles & ResponsibilitiesJob Requirement:
Thanks, and Best Regards
Karanam Vijaya Kiran
(EA Registration no: R
Recruitment Manager
Hand Phone:
Helius Technologies Pte Ltd (EA Licence No: 11C3373)
Tell employers what skills you haveUAT
Troubleshooting
Construction
Oracle
.NET
Quality Assurance
Investigation
Unix
Service Level
Systems Analysis
SQL
Application Support
User Acceptance Testing
Cloud
Applications Support
System Integration Testing
Java