Managed Security Specialist - Singapore - Gcss (pte. Ltd.)

Description

About the role

The position is part of our Cyber Fusion Center's managed support and operations team and is responsible for day-to-day support and operations of assigned cybersecurity solutions and platforms.

Responsibilities:

. Provide support for assigned security platforms, including onsite troubleshooting, root cause analysis, prepare and present incident reports.

. Provide security knowledge in security architecture recommendation and perform the necessary best configuration.

. Provide collaboration efforts in assisting the SOC teams in incident investigation.

. Manage ticket queue and take ownership and responsibility of tickets assigned, within agreed SLA.

. Perform change requests activities per change window allocated, including planning, review, tracking & verification and documentation.

. Ensure that daily operations and tasks are properly completed and followed up.

. Escalate issues and liaise with subject matter experts as required to resolve issues.

. Support after-office hours activities and standby requirements as necessary.

. Support shift rotation as necessary.

. Prepare activities report and work documentation.

Candidate requirements:

. Educational background in Information Systems, Cybersecurity or related disciplines.

. 2-5 years of hands-on engineering, support or operations experience in Infrastructure, Network or Security Tools

. Broad understanding of systems, network infrastructure working experience with databases, LDAP and directory services, application servers, operating systems, and network infrastructure.

. Proficiency in one or more general-purpose programming languages (Perl, Python, PHP, Shell, PowerShell, Windows Scripting, Windows console programs, .Net, Yara, Regular expression) will be a plus.

. Certificates such as ITIL Foundations, Microsoft MCSA, CISA, CISSP will be a plus.

. Ability to work independently, under the general guidance.

. Support after office hour and during weekend/public holiday