Jobs

    E-Commerce Customer Service Executive - Singapore - W NETWORK PRIVATE LIMITED

    W NETWORK PRIVATE LIMITED
    W NETWORK PRIVATE LIMITED Singapore

    2 days ago

    Default job background
    Description
    Roles & Responsibilities

    Roles & Responsibilities

    As an Ecommerce Customer Service Representative, you will be responsible for assisting customers with their online orders. You will need to have exceptional communication skills, both written and verbal, and be able to provide solutions to customer inquiries in a timely manner. In this role, you will also need to be able to navigate various ecommerce platforms and work closely with the marketing and sales teams to ensure customer satisfaction. If you have a passion and enjoy working in a fast-paced environment, then this job may be the perfect fit for you.

    • Respond to customer inquiries and resolve their issues via chat system.
    • Assist customers with placing orders, tracking shipments, and processing returns/refund/exchange.
    • Provide product information and recommendations to customers.
    • Collaborate with other departments, such as shipping, billing &etc, to ensure timely and accurate order fulfillment.
    • Maintain accurate records of customer interactions and transactions.
    • Identify and escalate complex issues to senior representatives or supervisors.
    • Stay up to date with product knowledge and industry trends to provide excellent customer service.
    • Meet and exceed customer satisfaction goals and performance metrics.
    • Continuously improve customer service processes and procedures.

    Requirements

    • Minimum Diploma holder or (No qualification candidate who had at least 2 years working expirence with E-COMMERCE )
    • Prior Ecommerce Customer Service experience
    • Excellent phone/email communication skills
    • Ability to handle high volume customer interactions
    • Strong problem-solving and decision-making abilities
    • Effective time management skills
    • Ability to multitask and prioritize tasks
    • Detail-oriented and accurate data entry
    • Experience with CRM and ticketing systems
    • Familiarity with Ecommerce platforms and order workflows
    • Able to work in a fast-changing environment and multi-task.

    What's In It For You:

    • On job training provided
    • Good learning environment on the working of e-commerce
    • Valuable skills that are transferrable
    • Work area will be located at Tampines- Walking distance to Tampines Hub/Tampines Safra
    • 5.5 days work week (9 hours with 1-hour break, meals, and transport allowance is provided)
    Tell employers what skills you have

    Product Knowledge
    CRM
    Ability to Multitask
    Microsoft PowerPoint
    Microsoft Excel
    Videography
    Ticketing Systems
    Accurate Data Entry
    Communication Skills
    Customer Satisfaction
    Microsoft Word
    Customer Service
    Shipping
    Online Research
    Customer Service Experience
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