Intern, Membership Services Division - Singapore - National Trades Union Congress (NTUC)

    National Trades Union Congress (NTUC)
    $3,000 - $4,000 (SGD) per year Non-profit / Volunteering
    Description

    Who we are

    Pioneering workers' rights since 1961, the National Trades Union Congress (NTUC) unites 59 trade unions, seven trade associations, 12 social enterprises, and other enterprise partners as we create better lives for workers here in Singapore.

    Our work cuts across the different ages and stages of life as we walk the ground and respond to everyday needs. Through initiatives that protect our workers at work, transform careers, manage the cost of living, help with financial resilience and health, and nurture relationships for families, we champion every worker through every touch point as we work towards better wages, welfare, and work prospects.

    Because Every Worker Matters.

    Role Overview

    The intern will support the MSD team in process improvement and customer experience initiatives. The candidate will help identify pain points, map customer journeys, and work with the manager to enhance and streamline processes for a more customer-centric experience.

    Key Responsibilities

    1. To identify the pain points and gaps in current processes, and map customer journey mapping to be customer-centric.

    2. To support the development work with Manager on improving the processing.

    Candidate Profile

    • Strong analytical and problem-solving skills
    • Good understanding of customer experience or process design concepts
    • Ability to think critically and identify areas for improvement
    • Strong communication and collaboration skills
    • Proactive, with a keen eye for detail and a customer-centric mindset

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