- Perform shift duty to support 24x7 DC Operations stand-by duties for emergency.
- Assist to oversee the IT equipment hardware inventory on individual rack inside the DC
- On-site Management of works conducted within the Data Centre such as site preparation, site survey, network cabling, electrical wiring, air-conditioning, building power supply (including power generator) tests, infrastructure & System maintenance, on-site/off-site standby activities etc
- Coordinate preventive maintenance for Data Centre downstream infrastructure which includes Uninterruptible Power Suppler (UPS) systems, Water Detection systems, Fire Suppression systems, PDU, CCTV systems, Card Access systems etc.
- Operate Electronic Visitation Management System (Update Authorizer and customer access request accurately and promptly).
- Remote Hand Support (Media Management, Visual Inspection, Reboot devices, staging room, Physical connect/disconnect of HDD, network cable connectivity test, insertion of fibre SFP).
- Handle input and output media with due care for integrity of data and utility of media for subsequent use, including off-site storage.
- Perform Event Monitoring for Data Centre Facilities infrastructure to ensure they are functioning optimally (e.g. UPS, power, temperature control, humidity, water detection sensor, etc.)
- Perform event monitoring for IT Systems and Network infrastructure.
- Perform incident escalation. Ensure incidents are responded and attended to. To redirect for 2nd or 3rd Level resolution base on criticality, impact and customer Service Level Agreement (SLA).
- Manage and mitigate escalations of high impact system failures and assist in tracking the incidents till closure.
- Diploma Computer Information Systems or related field.
- Minimum 2 years of experience in DC Operations Support and Batch Management
- Possess initiative with positive working attitudes and customer services oriented
- Independent and goal-oriented
- Good team player
- Good communication and interpersonal skills
- Able to work shifts to support 24x7 Data Centre operations
- Familiar with: Control-M x Fundamentals, Basic SAP, Data Centre Operations Support, ITIL methodologies
Data Center IT Operator - Singapur, Singapore - NCS
Description
NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more.
We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
We're searching for a Data Center IT Operator to be part of our diverse team of talent here at NCS
If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you
What we seek to accomplish together:
A little about you:
What you might also need to have:
As Asia's leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value