Customer Service Officer - Singapore - Peoplebank

Peoplebank
Peoplebank
Verified Company
Singapore

3 weeks ago

Wei Jie

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Wei Jie

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Description

Customer Service Officer - Banking

  • 6 months contract
  • Office location: East

The Client

  • MNC Bank

The Opportunity
You will help to ensure that tracking of complaints and MIS preparation is done on a daily basis.

  • Taking stock of complaint logs from system.
  • Followup with various stakeholders to ensure proper resolution provided as per TAT.
  • Preparation of MIS with complete details for all closed cases, daily/weekly/monthly.
  • Preparation of data for various weekly / monthly reporting's.
  • Track / followup for remedial actions / corrective actions.
  • Assist the unit in various Client Obsession Activities, Weekly newsletter, CO Week event, Client Center, etc. as required.

Your Background

  • Diploma in Business Management.
  • Prior experience in banking / client experience roles will be an added advantage.
  • Proficient in Excel
Peoplebank Singapore Pte Ltd, EA
Licence Number: 08C5248


EA Licence: 08C5248
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