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- Responsible for the commissioning, troubleshooting and repair of marine generators.
- Provide after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
- Provide the installation, commissioning and on-site training to support customers in accordance to the scope of the project.
- Generate service reports to customers in a systematic manner.
- Investigate and handle all customers' complaints related to product failures.
- Investigate root causes of failures and recommend solutions.
- Review and assist in determining the extent of damage and repairs of warranty claims from distributors.
- Maintain close working relationships with our key customers to ensure the follow through until the issue is resolved.
- Develop service training material, ensure all technical and training documents are up-to-date and organized.
- Standby support and 24/7 emergency call for customer support.
- Provide specific training to distributors and dealers for service and troubleshooting skill sets
- Diploma/degree in Electrical/Mechanical Engineering
- Minimum 3 years of relevant experience
- This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
- Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
- Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous
- Willing to work in the West
Technical Field Specialist - Singapore - Randstad Pte Ltd
Description
about the company
Our client is a leading global power provider with a strong history and presence globally. They're looking for a Field Service Engineer to join their dynamic team during an exciting time in their development.
about the job
job requirement
If you are interested in the position, kindly apply directly or send your CVs to
Please include your availability, expected salary and reason for leaving your current job.
We regret that only shortlisted candidates will be contacted.
EA: 94C3609 / Reg: R