Sales & Training Director - Singapore - HAACH LIFESTYLE HMH PTE. LTD.

HAACH LIFESTYLE HMH PTE. LTD.

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

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**MANAGEMENT OF BRANCH OPERATIONS

Manage the daily operations of all Branches, including but not limited to;

Drive and achieve monthly sales targets of each individual outlet's revenue
Develop and implement strategies to achieve sales targets
Supervise, lead and motivate team members to achieve and maximise sales targets
Conduct daily briefing to inform team members on updates where applicable
Handle all service recovery cases including refund and complaints and resolve all complaints, feedback, verification and enquiries in the upmost efficient, effective, satisfying and timely manner in accordance to the Company's standards and procedure
Investigate and evaluate all relevant information pertaining to branch's operational incidents and/or accidents and prepare detailed report for the necessary customer's reply, internal investigation and/or insurance claims etc
Manage the sales register and ensure accurate recording of purchases of treatment, services and products
Ensure the proper upkeeping of branch's records and details of customers' purchases of treatment, services and products
Prepare Monthly Sales and service reports for Management

Inventory Management

Ensure accuracy of stock levels, transactions and placement of orders and proper storage and maintenance of stock
Manage budget and forecast planning for branch
Provide all general records, data, statistics and any reports as required by the Management
Ensure compliance and performance of all initiatives, directives and instructions from immediate supervisor and Management team within stipulated timeline and ensure alignment to overall business strategies
Ensure compliance of all company's policies, procedures, rules, regulations, systems and standard operation procedures
Disseminate all corporate information and organize explanations in an efficient, clear and accurate formats and manner to all team members
Plan and manage the work schedules of team members
Prepare Sales Commission for team members
Coach, motivate and provide support to team members to create positive, productive and prosperous working environment
Supervise and monitor team members' work performance and make recommendation for the necessary improvement, corrective measures and actions.
Be the bridge between the team members and HR / Management to surface any staff issues and propose viable solutions with the objective of improving staff productivity and increase staff retention levels
Keep abreast of critical market trends,intelligence, movement development which may impact the industry and provide feedback and/or make recommendations to improve the overall performance of the Company

LEARNING & DEVELOPMENT

Design training materials in accordance to brand standards and current offerings
Design sales kits and conduct regular sales training to increase product and appointment conversions for new/existing customers.
Provide training and demonstration toupdate team members on the Company's new launches on treatment, products and services.
Train and mentor new hires on their On-JobTraining (OJT) programme
Evaluate and identify gaps in team members' skillset and provide retraining and/or recommend training programmes where applicable
Participate actively and engage in all internal and external upgrading, training and retraining programmes relating to the latest beauty trends, techniques, technology and skills upgrading.

CUSTOMER SERVICE

Canvass for new customers through walkins and marketing & promotional campaigns such as new product launches, trade fairs, corporate events, special programmes, workshops, events and roadshows
Provide professional consultation/analysis and make recommendations on personalized treatments and appropriate products
Promote and sell packages on Company'streatment, products and services tocustomers
Proactively provide after sales support and attend to customers queries / complaints when necessary to maintain long term relationship and to ensure repeated business from existing customers
Build good rapport and ensure customer satisfaction

MARKETING & PROMOTION

Conduct research on the latest beauty trends, techniques and technology and work with Marcom to develop and implement marketing and advertising strategies
Responsible for supporting all marketing and communication team in all marketing initiatives and activities such as new product launches, road shows, trade fairs, corporate events, special programs and any general marketing campaigns.
Responsible for supporting companywide customer relationship management programs (CRM) including all related administrative works.
Responsible for supporting all outlet budgets, forecasting activities and organizational departmental planning.
Responsible for working closely with all coworkers, units, departments, divisions andmanagement through proper coordinating and communication to achieve the company's u