Mainframe Production Support - Singapore - U3 INFOTECH PTE. LTD.

Description

• Ensure all the BAU support queries from business are handled on priority and within agreed SLA.

• Ensure application stability issues are well taken care off.

• Ensure incidents are escalated and facilitate to enable efficient and timely service restorations.

• Ensure Preventive and detective measures of the applications are identified and implemented.

• Support the resolution of incidents and problems within team.

• Proactive event monitoring and ensuring alerts are well handled.

• Require 24X7 availability for managing the incidents and critical batch support.

• Automate processes and remove Toils.

• Scheduling application changes as required and ensuring all changes to production environments follow the change management procedures

• Liaison with App dev /Change teams and participate in Change advisory board for representing the changes.

• Experience in managing Mission critical applications running on Mainframe Environment

• Experience in Incident Management, Change Management, Problem Management.

• Very strong Hands-on experience in COBOL,JCL,VSAM,CICS,MQ, DB2 SQL

• Experience in supporting CORE BANKING applications are plus

• Along with Mainframe technologies, any experience in Java, Unix, REST API is advantageous.

• Good level of command over production Infra; performance monitoring using tools Like OMEGAMON

• SRE - Implement Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment.

• Good experience in running automation and improvements experience.