Onsite NOC Engineer - Singapore - OPUS IT SERVICES PTE LTD

    OPUS IT SERVICES PTE LTD
    OPUS IT SERVICES PTE LTD Singapore

    1 day ago

    Full time
    Description

    Onsite NOC Engineer is responsible for Network support for LAN/WAN/Firewall (24x7 Shift based) Operational tasks: incident, request and changes meeting customer's requirements and Service Level Agreements (SLA).

    The activities include:
    - Monitoring Alerts sent by Monitoring Tools
    - Work at heights (Training provided)
    - Log, update, and Progress tickets to resolution
    - Perform daily level health check for in scope infrastructure.
    - Work hand to hand directly with customer at site to handle queries, investigate incidents reported, resolve the incidents, apply fixes.
    - Perform level 1 basic troubleshooting for the Network based on the Work Instruction by Level 2 Engineers.
    - Escalate to next level engineers across platform if the incident/problems cannot be resolved.
    - Create Reports and meeting (daily, monthly and adhoc)
    - Work with Client's Partner to engage and resolve technical issues and RMA - Maintain and update CMDB or Asset list
    - Follow-up next level engineers for the outstanding tickets
    - Follow escalation matrix during critical incidents or issues attention.
    - To assist the Team Lead/Operations Manager to train and guide junior team members
    - at least 1 - 2 years experience in NOC support - intrastate support and maintenance (LAN/WAN) - Must have CCNA and driving license Key

    Tasks / Responsibilities
    - Experienced in NOC operations support across minimum one area (network and Firewall)
    - Experiences in supporting network, systems (Cisco Product)
    - Experienced in troubleshooting network devices and /or firewall problems, diagnose and solve hardware/software issues, analysing system logs and identifying potential issues/incident
    - Analysing, troubleshooting, and correcting infrastructure (network) Onsite
    - Timely update and progress incident tickets with quality updates.
    - Responsibility for patching, health check & hardening remediation as per level 2 engineer instructions
    - Performing remote standard (Simple) change request as per change window
    - Responsible for applying operating system updates, patches, and configuration changes as per SOP
    - Quarterly, Half yearly and yearly activities support like verifying assets and updating inventory

    Workplace - Tuas

    Special Requirements:

    • Candidate must be available for immediate or short notice start.

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