Marketing and Communications Manager - Singapore - DHL Express (Singapore) Pte. Ltd

    DHL Express (Singapore) Pte. Ltd
    Full time $60,000 - $110,000 (SGD) per year *
    Description

    Responsibilities

    Marketing campaigns

    • Champion customer centric, insight driven, digitally enabled marketing
    • The design and delivery of local marketing campaigns; working with stakeholders to define the brief, measurable marketing objectives, plans and deliverables
    • Work in virtual teams of regional and local marketers and comms professionals for delivery
    • Work with regional and cross business unit marketers to leverage assets and align messaging
    • Track progress against plan, budget and provide regular reports to key stakeholders
    • Manage local marketing budget

    Brand and content creation

    • Educate colleagues on the global brand guidelines and processes
    • Work with global content team and outsourced partners to ensure our content, assets and messages deliver against individual campaign briefs, as well as support global messaging requirements
    • Create and update customer-facing content on iPresent (global asset repository)
    • Work with local and regional subject matter experts for thought leadership content to position DHL in media, industry publications, social and more

    Sales partnership

    • Promote the use of tools, resources and processes to support growth team efficiency
    • Support customer satisfaction, retention and account growth through joint marketing initiatives 
    • Work with customer's marketing teams on co-branded press releases and marketing efforts

    Events and Communications

    • Oversee our involvement in industry events and DHL customer events – from assessing suitability of event, target audience, creating thought-leadership content to leads management
    • Work with DHL Group corporate communications team to build profiles of key stakeholders in media
    • Provide functional teams with guidance on key regional customer communications

    Customer Satisfaction & Retention

    • Support customer satisfaction, retention and account growth through joint marketing activities
    • Establish relationships with our customer's marketing and communications teams to uncover and execute opportunities for joint promotion

    Internal Communications

    • Drive a common communication agenda in line with DHL Supply Chain strategy
    • Engage and coordinate with stakeholders to plan communication topics
    • Draft media reactive statements and work with the DHL Group Corporate Communications Team on publishing and media-related requests
    • Provide photography and videography services as and when required
    • Maintain the digital communication platform Smart Connect

    Requirements

    To be successful in this position, we're looking for candidates with below qualifications:

    • Bachelor's degree in marketing, public relations or related field
    • Minimum 5 years' experience of developing and delivering omni-channel marketing campaigns
    • Transportation and logistics industry or sector background will be a plus
    • Strong project management, organization and time management skills
    • Excellent communication skills and extensive knowledge of Microsoft office applications
    • Proven event management experience
    • Ability to influence and negotiate at senior levels internally and externally
    • Establishes clear, challenging and achievable objectives
    • Aligns resources and the organization within own area of responsibility to achieve objectives
    • Regularly reviews and communicates progress against objectives and adjusts as needed
    • Champions continuous improvement and innovation
    * This salary range is an estimation made by beBee
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