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Associate Director, Business Analytics - Singapore - Standard Chartered

Standard Chartered

Verified Company

Singapore

4 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job:
Transaction Banking

Primary Location:
Asia-Singapore-Singapore

Schedule:
Full-time

Employee Status:
Permanent

Posting Date: 24/Mar/2023, 12:56:06 AM

Unposting Date: 07/Apr/2023, 5:59:00 PM

The Role Responsibilities

As part of the newly created, Organisational Performance & Transformation team, within the Transaction Banking (TB) organisation, there is a need to create strategic focus on process excellence and performance analytics to improve efficiency, effectiveness and client and business outcomes. This involves scoping and delivering initiatives aligned with the key strategic business priorities and driving a high performing, client focused and collaborate culture.
This role reports to the Head of Business Process & Analytics in Organisational Performance & Change Delivery team, within the FCSO and TB COO organisation, and will focus on achieving Process Excellence, utilising lean six sigma tools and techniques and a data driven process engineering methodology.

Responsibilities

Lead and instigate process mining mindset in functional teams to identify process bottlenecks, remove process waste and to optimize capacity
Execute balanced scorecards and operational dashboards to run smooth management & daily operational discussions
Scope transformation opportunities working together with process owners and other stakeholders, with the aim to set the change initiatives up for success. E.g., provide data insights to define problem statements, objectives and measure of success
Support improvement projects such as kaizen events and DMAIC projects to identify improvement opportunities and achieve targeted improvements, bringing together data and crossfunctional teams
Perform cost benefit analysis for the opportunities identified and provide sufficient business case for decision making. Revise these costbenefit analysis and business cases throughout the project/programme lifecycle as required
Manage projects/programmes ensuring ontime delivery, define and comply programme governance and manage stakeholder expectations throughout the lifecycle of the initiatives
Actively identify potential risks and issues related to the delivery of change initiatives and propose mitigation actions in a timely manner, escalating major issues
Provide coaching and guidance on data analytics & software tools such as Power BI, Tableau, Python etc.
Facilitate workshops for process mapping, idea generation, root cause analysis or others based on project need. Ensure use of collaborative tools to enable effective remote workshops. Ensure adoption of New Ways of Working (NWOW) tools and mechanisms as defined by the Transformation office
Champion the adoption of Agile and broader NWOW, creating visibility to the achievements and benefits.

Strategy

Provide data analytics to achieve best in class operations and client outcomes
Partner with stakeholders across the organisation (CIO, Central Transformation Office, Product/Sales) in order to develop better and sustainable solutions

Business

Understand Transaction Banking business strategy and align process improvements and metrics to these priorities

Processes

Continuously develop knowledge of business processes and understanding of industry best practice

People and Talent

Support a change mindset, building a culture of client centricity, improvement habit, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes
Continually strive to share key relevant knowledge and learnings with the others across the team
Ensure ongoing training and development for professional and personal growth for self

Risk Management

Manage changes and reporting in line with all relevant risk management frameworks, where applicable

Governance

Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role
Deliver effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required

Regulatory and Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Organisational Performance and Change Management Team to achieve the outcomes set out in the Bank's

Conduct Principles:
Fair Outcomes for Clients and the Right Environment.