Infrastructure Support Analyst - Singapore - Astek

    Astek
    Astek Singapore

    3 days ago

    Technology / Internet
    Description

    Only Singapore Citizens will be considered due to high security project.

    Role Overview

    Responsible for 24x7 operational support of IT systems hosted in on-premise data centres and the Government Commercial Cloud (GCC/AWS). The role focuses on infrastructure reliability, incident resolution, cloud operations, automation, vendor coordination, and cost management within a government-compliant environment.

    Key Responsibilities

    • Provide production support for GCC (AWS) and on-prem systems to ensure high availability and minimal downtime.
    • Troubleshoot and resolve application, infrastructure, and security incidents in line with SLAs.
    • Maintain compliance with government IT policies and security standards.
    • Manage cloud resources including compute, networking, security groups, IAM, and monitoring dashboards.
    • Execute production deployments, manage release schedules, perform validation and rollback when required, and support zero-downtime deployments.
    • Develop and maintain deployment pipelines and automation scripts.
    • Use Terraform and Ansible for infrastructure provisioning and configuration management.
    • Maintain SOPs, runbooks, and operational documentation.
    • Coordinate with vendors and cross-functional teams to resolve issues and support project rollouts.
    • Support budgeting, billing, cost tracking, and cost recovery activities.

    Requirements

    • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
    • Singapore Citizen.
    • 4–6 years' experience in IT operations or infrastructure support.
    • Hands-on experience with Windows/Linux servers and cloud platforms (GCC/AWS preferred).
    • Strong troubleshooting skills across application, infrastructure, and security domains.
    • Experience with ITSM tools such as Jira or ServiceNow.
    • Familiarity with enterprise IT governance frameworks, especially in regulated or government environments.
    • Certifications such as ITIL, AWS Essentials, or AWS Solutions Architect are advantageous.
    • Strong analytical skills and ability to manage multiple priorities independently.
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