IT Operations Business Analyst - Singapore - MORGAN MCKINLEY PTE. LTD.

Description

Critical Work Functions and Key Tasks

Identify business needs

Liaise with stakeholders to identify business needs

Conduct in-depth analysis of the business requirements specifications and feasibility studies on possible solutions

Support the development of business cases defining potential benefits, solutions to increase efficiencies of business processes and associated risks

Analyse business processes

Support the review of existing business processes to identify opportunities

Develop alternative solutions to streamline processes

Evaluate the viability and feasibility of possible improvements to processes

Support the development of recommendations to increase efficiency of processes

Develop reports and strategic analysis of business processes

Translate business requirements into technical specification

Determine optimal means of meeting needs and requirements

Translate business requirements and user needs into functional specifications
• Collaborate with developers to ensure requirements are incorporated into system design

Function as the liaison between users and technical staff throughout the solution implementation cycle

Work with relevant stakeholders on user acceptance testing
• Verify that business requirements are incorporated into the design

Manage risks associated with solution integration

Faciliatate change management

Support the development of change management plans

Develop technical documentation and training materials

Conduct user training to facilitate adoption of new systems

Act as a point of contact for users regarding complex queries

Manage projects

Schedule activities to drive deliverables toward meeting the overall project plan

Work with users, technical staff and management to determine and resolve issues associated with project implementation

Review work at critical milestones with team leader or sponsor to maintain their commitment and support

Requirements / Qualifications:

• Bachelor Degree in Computer Science, Information Systems or related discipline.

• At least 5-6 years experience in relevant working experience as an IT Project Manager.

• Possess strong analytical skills and keen ability to manage difficult situations.

• Strong interpersonal skills with the ability to work with different groups of stakeholders.

• Excellent written, verbal communication and presentation skills.

• Highly driven and proactive mindset.

• Team player and self-starter able to work independently with minimal supervision.

• Basic infrastructure knowledge (servers, network and end-user computing devices).

• Experience in the healthcare industry is an added advantage.