- You will work with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation of solutions.
- Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
- Engage with the customer's Enterprise Architects to drives enterprise platform vision, aligns architecture strategy to long-term business and AI Transformation
- Provide a variety of knowledge across multiple workflows and position ServiceNow as the digital transformation platform standard, integrated with their core applications
- Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
- Translate goals to outcomes into a customer roadmap.
- Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
- Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
- Manage technical governance, and an delivery operating model and governance.
- Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
- Be a technical advisory role to drives discussions and workshops with relevant stakeholders to the ServiceNow product strategy team to steer the product roadmap
- Be an active contributor of leading practices and expertise related to the ServiceNow platform.
- Maintain skills of data modeling, data governance, CMDB design, data strategies, platform security, and integration
- Involved in more complex engagements providing expertise across multiple workflows
- Lead architecture integration across ITSM, ITOM, SecOps, CSM, HRSD, SPM, App Engine, etc.
- Provide cross-domain design authority oversight.
- Support the professional development of others through means of mentoring.
- Seen as an expert across the industry and an active contributor of leading practices.
- Involved in more complex engagements providing expertise across multiple workflows.
- Work with the extended account team to form global roll out plans, extending platform expansion.
- Participate in presales opportunities and promote the platform architect role into all accounts.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 15+ years progressive experience as part of a professional services organization; or equivalent education/experience
- Management consulting experience
- Ability to travel up to 50%
- Creativity with comfort running programs independently within a "startup paced" environment
- Experience driving complex issues through analysis and resolution
- Ability to relay complex information to diverse set of audiences, both technical and non-technical
- ServiceNow certifications in aligned workflow
- Industry domain expertise in multi-geo enterprise / providers
- Large program experience leading architecture and design
- Enterprise architecture experience
- Cloud application technology experience
- Familiarity with Enterprise Architecture Framework like TOGAF, IT4IT, etc
- Certified Master Architect (CMA) Certified Technical Architect (CTA) in good standing
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Senior Principal Platform Architect - Singapore - ServiceNow
Description
Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Customer Outcomes Senior Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Senior Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.
What You Get To Do In This Role
To be successful in this role you have:
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
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