Application Support Analyst - Singapore - Luxoft

Luxoft

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Project Description**:

You'll be working in the L2 Application Support team.

The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs.

Our measure of success is two-fold - clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level.

Responsibilities:

Provide technical support for business users on a variety of technology issues
Continually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics.
Ensure supportability and quality are maintained with the introduction of production changes.
Support the Service & Product Manager across several technical domains
Contribute expertise to the management of existing and new IT products and services
Define workarounds for known errors and initiate process improvements
Maintain a knowledge database

Skills:

Must have

Proficiency with UNIX
Experience with Oracle/PostgreSQL and SQL scripting
Proficient in using Autosys and Informatica Administrator
Proficient in using Service Now or similar ticketing tool
Experience working with Cloud solutions, preferably Azure
ITIL Certified or complete understanding of the ITIL Service Framework (incident, problem, release)
Ability to solve complex issues, good at problem statement analysis and solution design thinking
Confident communicator that can explain technology to nontechnical audiences
Experience in operating under a Global team environment

Nice to have

Scripting in PowerShell or Python
SRE Knowledge
Experience with monitoring solutions, preferably Netcool, AppDynamics or Splunk
Experience in financial industry or at least understanding of the financial terminology
Agile certified or understanding of Agile framework

Languages:

English:
C1 Advanced

Seniority:

Regular

Relocation package:

If needed, we can help you with relocation process.

Vacancy Specialization

Technical Support (SL2)

Ref Number

VR-94552