Associate Consultant - Singapore - British Chamber Of Commerce Singapore
2 weeks ago
Description
Are you a highly experienced Independent Consultant and service operations specialist looking to widen your network of opportunities?
Gobeyond Partners APAC is a new type of consulting firm that partners with clients to solve complex customer journey challenges.
By combining deep sector expertise with an award-winning approach to client service and value, we bring our clients' transformation vision to life.
We operate globally - understanding what it takes to transform organisations in the face of changing customer behaviours, cost pressures, and legacy systems.
As part of the Webhelp Group, you will join a community of more than 120,000 people across more than 200 locations in over 60 countries delivering exceptional customer experiences for some of the world's leading brands.
As a Gobeyond Partners APAC Associate, you will be respected for the capability you bring, you will work with experienced colleagues, and work across a range of project types and sectors in different locations.
About you:
- You have at least 2 years of experience in a top management consulting firm or
- You are an industry expert with a strong leadership record with at least 10 years of experience and a clear industry or functional focus or
- You have great general consulting experience but your real capability is in service operations:
- Analysing customer journeys to design and implement significant improvements, covering process, people and technology
- Designing operating models that deliver an organisation's strategic intent
- Leading groundbreaking change in operations areas
- Increasing customer service effectiveness
- Operational Excellence coaching and leadership
- You have a deep understanding of operations management within and across service sector organisations: Financial Services; Utilities; Higher Education; Managed Services; Telecoms; Retail or similar businesses.
- You have the experience and ability to analyse operational data to understand capacity vs demand and performance at an individual, team and function level.
- You are a natural relationship builder, enthusiastic, creative and credible with senior stakeholders at ease with complex situations, bringing clarity where there is none, whilst not losing sight of the big picture.
- Equally important are your broader business skills and experience, we will of course expect you to have excellent communication skills (both verbal and written generally PowerPoint)
This is a contract-based role, with duration of engagement dependent on project availability.
Open to any freelancers from Singapore, Malaysia, Philippines and Thailand
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