Jobs

    Japanese-Speaking Customer Success Manager - Singapore - CAPTAIN'S EYE ASIA PTE. LTD.

    CAPTAIN'S EYE ASIA PTE. LTD.
    CAPTAIN'S EYE ASIA PTE. LTD. Singapore

    3 days ago

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    Description
    Roles & Responsibilities

    Position Overview:We are seeking a highly motivated Japanese-speaking Customer Success Manager to join our dynamic team. The ideal candidate is tech-savvy, enthusiastic about customer success, independent, and possesses a creative mindset to think outside of the box.

    Responsibilities:

    • Build and maintain strong relationships with Japanese-speaking clients to ensure their success and satisfaction with our products/services.
    • Serve as the primary point of contact for Japanese-speaking clients, addressing their inquiries, concerns, and feedback in a timely and professional manner.
    • Collaborate cross-functionally with sales, product development, and marketing teams to drive customer success initiatives and improve product/service offerings.
    • Conduct regular check-ins and follow-ups with clients to assess their needs, provide product demonstrations/training, and gather feedback for continuous improvement.
    • Analyze customer data and metrics to identify trends, patterns, and opportunities to enhance the customer experience and drive retention.
    • Proactively identify and address potential issues or challenges faced by Japanese-speaking clients, offering innovative solutions and strategies.
    • Stay updated on industry trends, competitor activities, and best practices in customer success to inform strategic decision-making and maintain a competitive edge.

    Qualifications:

    • Fluency in Japanese (written and verbal) is required, along with proficiency in English for effective communication within the company.
    • Strong interpersonal skills with the ability to build rapport, influence stakeholders, and resolve conflicts diplomatically.
    • Excellent problem-solving skills with a proactive and solution-oriented approach.
    • Ability to work independently, manage multiple priorities, and thrive in a fast-paced, dynamic environment.
    • Tech-savvy with a solid understanding of software applications, SaaS models, and customer relationship management (CRM) tools.

    Benefits:

    • Opportunities for professional growth and career advancement
    • Collaborative and innovative work environment
    • Flexible work arrangements

    If you are passionate about customer success, fluent in Japanese, and ready to take on new challenges, we would love to hear from you

    Tell employers what skills you have

    Account Management
    Customer Relationship
    Techsavvy
    Customer Experience
    Ability To Work Independently
    Customer Relationship Management CRM
    Interpersonal Skills
    Relationship Management
    Customer Success
    Customer Satisfaction
    Product Development
    Japanese
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