Senior / Technology Solution Engineer, Iits - Singapore - Singapore Management University

Singapore Management University

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality.

The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing.

We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff.

No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

DESIGNATION :
Senior / Technology Solution Engineer (Learning Space Technology Services), IITS

RESPONSIBILITIES

Maintain and support the daily operation of IT/AV equipment in classrooms, schools, library and offices
Ensure the smooth operations of all ITenabled equipment and related systems in all SMU's classrooms, laboratories and teaching spaces
Provide events support for the smooth operations of internal and external events held in conference halls (auditoriums) and University events spaces
Assist Senior Assistant Director to gather requirements, coordinate and liaise with vendors as well as endusers to deliver new or enhanced systems.
Establish and maintain clientuser liaison
Lead the solution sourcing, experimentation, and evaluation, then providing recommendations and writing justification to enhance pedagogy in SMU
Drive activities in assets acquisition such as writing for RFQ (Request for Written Quotation), RFI (Request for Information) and Open Tender processes for projects related to IT/AV equipment
Perform project management and vendor management to ensure timely delivery of projects assigned
Lead in development and preparation of user documentation, client support procedures and workflow and service level agreement
Work closely with Senior Assistant Director in managing the team's administration matters
Provide training to staff, faculty and students on the usage of AV equipment in the classrooms, meeting rooms, project rooms, conference halls, etc
Responsible for managing all assets deployed in classrooms and university teaching spaces

QUALIFICATIONS

Diploma and/or Degree with 4 to 6 years' of relevant work experience Experience in managing projects preferably IT/AV projects
Keen interest in IT and digital/analog AV devices and tools
Ability to use diagnostic equipment and software to identify and rectify problems
Strong in analysis skill and good problem solver
Good requirement gathering and analysis skill
Demonstrate ability to accomplish timely and highquality work, handle a variety of duties, adapt to changing demands and priorities, and work successfully in a team
Excellent interpersonal and communication skills (written and oral)
A selfstarter, strive for excellence innovative with service oriented mindsets and initiative to improve processes
Experience and familiar with control frameworks such as ITIL, COBIT and ISO is preferred
Experience in operating, maintaining, and designing control systems (such as Crestron, Extron, AMX, etc.) would be an added advantage

OTHER INFORMATION