- Work closely with client and vendors to prepare modular training for all topics across the components.
- Assist in initial calibration to ensure knowledge retention during training.
- Generate reports, maintain dashboards, workflow update, track vendor productivity, vendor system, software and hardware requisition.
- Work closely with Operation Managers and Team Leads to ensure that they can understand and adopt the content materials.
- Work closely with the Client to manage high priority cases.
- Manage the productivity, performance and service quality of the Contact Centre team.
- Work closely with the Knowledge Management Engineer (KME) on the efficacy of call agents by updating of workflow and knowledge articles.
- Work closely on projects assigned by Client to improve customer experience.
- Train the Contact Centre team based on the provided resources. Take ownership of team results, understand developmental needs, and provide support to the team.
- Work with respective stakeholders to ensure that all information is being cascaded accurately.
- Support and guide the Contact Centre team in their proficiency and knowledge of the programme.
- Provide feedback and recommendations on service delivery.
- At least 2 years of relevant supervisory experience in contact centre, customer support and customer service functions
- Diploma / A-Level / Degree
- Ability to train the Contact Centre team on systems and programme-related information
- Self-driven with excellent interpersonal and communication skills
- Good communication skills in English
- Proficient in Microsoft Excel applications
- Ability to take the initiative, work independently, and accomplish tasks with minimal supervision
- Ability to work shifts, weekends, and public holidays when required
- Ability to handle difficult interactions in a professional manner
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Review due diligence reports to provide revised opinions with business units for credit structures. · ...
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We're here to level the playing field—bringing powerful tools, real-time insights, and intuitive technology to empower investors at every stage of their journey. · Moomoo is more than just a global investment and trading platform—we're a fast-growing force in the wealth-tech spac ...
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We welcome highly motivated and committed individuals who share our core values to join us. We are looking for a Team Lead – Talent Acquisition who helps Baker Tilly build its talent pipeline by leading and managing the talent acquisition requirement. · Degree in Human Resources ...
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We are excited to start the year with multiple hiring requirements for Client Manager / Renewal – Employee Benefits professionals including one Team Lead role. · ...
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Lead and supervise service crew to ensure excellent customer service and adherence to restaurant policies and procedures. · ...
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This is Adyen. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. · ...
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· Company Description · Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditiona ...
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+Lead the PB Client Relationship team with key responsibilities including developing customer base and enhancing products and services. · ...
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This is Adyen · Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. · For our teams, we create ...
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This role is ideal for a resourceful and enterprising individual who enjoys pioneering initiatives, driving business impact outcomes, and unlocking new opportunities through strategic partnerships and data-informed insights. · ...
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We are seeking an experienced Team Lead to join our Employee Benefits team in Singapore. The successful candidate will be responsible for managing client relationships and driving successful employee benefits renewals. · MAS registration BCP, PGI, CommGI, HI, M5, M9, M9A · Proven ...
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· Responsibilities: · Develop and test software applications (web & mobile) · Work with stakeholders to understand business needs · Guide and coordinate the development team · Plan project timelines with project managers · Fix bugs, handle change requests, and maintain systems · ...
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Job Description · Team Lead - Laser Optics Advanced Engineering · Coherent Singapore Pte Ltd · Description · KEY RESPONSIBILITIES · Primary Responsibility · Design, develop, and build tests systems and products based on optic, photonic and laser technologies. · Interacts with de ...
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Description · Team Lead - Laser Optics Advanced Engineering · Coherent Singapore Pte Ltd · Description · KEY RESPONSIBILITIES · PRIMARY RESPONSIBILITY · Design, develop, and build tests systems and products based on optic, photonic and laser technologies. · Interacts with devic ...
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Team Lead - Singapore - DHL Express (Singapore) Pte. Ltd
11 hours ago
Description
Responsibilities
Requirements
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Team Lead/Assistant Team Lead
Only for registered members Singapore
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Team Lead
AccountStaff- Singapore
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Team Lead
Only for registered members Singapore
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Team Lead
Only for registered members Singapore
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Team Lead
Meta- Singapore
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Team Lead
Only for registered members Singapore
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Team Lead
Only for registered members Singapore
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Team Lead
Adyen- Singapore
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team lead
Only for registered members Singapore
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Team Lead
Only for registered members Singapore
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Team Lead
Only for registered members Singapore, Singapore
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Team Lead
Only for registered members Singapore
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Team Lead
Adyen- Singapore
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Team Lead
Only for registered members City Hall
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Team Lead
Only for registered members Singapore
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Team Lead
Only for registered members Singapore, Singapore
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Team Lead
Only for registered members Singapore
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Team Lead
Only for registered members Singapore
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Team Lead
Only for registered members Singapore
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Team Lead
Only for registered members Singapore River