Team Lead - Singapore - DHL Express (Singapore) Pte. Ltd

    DHL Express (Singapore) Pte. Ltd
    DHL Express (Singapore) Pte. Ltd Singapore

    11 hours ago

    Full time $110,000 - $160,000 (SGD) per year *
    Description

    Responsibilities

    • Work closely with client and vendors to prepare modular training for all topics across the components.
    • Assist in initial calibration to ensure knowledge retention during training.
    • Generate reports, maintain dashboards, workflow update, track vendor productivity, vendor system, software and hardware requisition.
    • Work closely with Operation Managers and Team Leads to ensure that they can understand and adopt the content materials.
    • Work closely with the Client to manage high priority cases.
    • Manage the productivity, performance and service quality of the Contact Centre team.
    • Work closely with the Knowledge Management Engineer (KME) on the efficacy of call agents by updating of workflow and knowledge articles.
    • Work closely on projects assigned by Client to improve customer experience.
    • Train the Contact Centre team based on the provided resources. Take ownership of team results, understand developmental needs, and provide support to the team.
    • Work with respective stakeholders to ensure that all information is being cascaded accurately.
    • Support and guide the Contact Centre team in their proficiency and knowledge of the programme.
    • Provide feedback and recommendations on service delivery.

    Requirements

    • At least 2 years of relevant supervisory experience in contact centre, customer support and customer service functions
    • Diploma / A-Level / Degree
    • Ability to train the Contact Centre team on systems and programme-related information
    • Self-driven with excellent interpersonal and communication skills
    • Good communication skills in English
    • Proficient in Microsoft Excel applications
    • Ability to take the initiative, work independently, and accomplish tasks with minimal supervision
    • Ability to work shifts, weekends, and public holidays when required
    • Ability to handle difficult interactions in a professional manner
    * This salary range is an estimation made by beBee
  • Work in company

    Team Lead/Assistant Team Lead

    Only for registered members

    Review due diligence reports to provide revised opinions with business units for credit structures. · ...

    Singapore

    1 month ago

  • Work in company

    Team Lead

    AccountStaff

    As Team Lead (Jobs), you will lead the strategic and operational delivery of job matching, placement, and "Jobs" ecosystem stakeholder engagement (including government agencies, HR firms, employers) under SBF's Jobs Skills Integrator for Wholesale Trade (JSIT-WST) programme. You ...

    Singapore $110,000 - $160,000 (SGD) per year

    1 day ago

  • Work in company

    Team Lead

    Only for registered members

    The Team Lead, Non Motor Claims is responsible for overseeing and managing the non-motor claims operations for personal lines and commercial lines. · This role involves leading a team of claims specialist, ensuring efficient and effective claims handling processes, and maintainin ...

    Singapore

    2 weeks ago

  • Work in company

    Team Lead

    Only for registered members

    We're here to level the playing field—bringing powerful tools, real-time insights, and intuitive technology to empower investors at every stage of their journey. · Moomoo is more than just a global investment and trading platform—we're a fast-growing force in the wealth-tech spac ...

    Singapore

    3 weeks ago

  • Work in company

    Team Lead

    Meta

    Meta is looking for a Team Lead in the ANZ Mid Market business, leading the Activate team to deliver outstanding sales performance through customer growth. Reporting to the Director for Mid Market ANZ, you will play a key role in shaping market strategy and executing team initiat ...

    Singapore $110,000 - $160,000 (SGD) per year

    1 day ago

  • Work in company

    Team Lead

    Only for registered members

    We welcome highly motivated and committed individuals who share our core values to join us. We are looking for a Team Lead – Talent Acquisition who helps Baker Tilly build its talent pipeline by leading and managing the talent acquisition requirement. · Degree in Human Resources ...

    Singapore

    1 month ago

  • Work in company

    Team Lead

    Only for registered members

    We are excited to start the year with multiple hiring requirements for Client Manager / Renewal – Employee Benefits professionals including one Team Lead role. · ...

    Singapore

    1 month ago

  • Work in company

    Team Lead

    Adyen

    This is Adyen · Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. · For our teams, we create ...

    Singapore $110,000 - $160,000 (SGD) per year

    1 day ago

  • Work in company

    team lead

    Only for registered members

    Lead and supervise service crew to ensure excellent customer service and adherence to restaurant policies and procedures. · ...

    Singapore

    1 month ago

  • Work in company

    Team Lead

    Only for registered members

    This is Adyen. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. · ...

    Singapore

    1 week ago

  • Work in company

    Team Lead

    Only for registered members

    · Company Description · Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditiona ...

    Singapore, Singapore $110,000 - $160,000 (SGD) per year

    4 days ago

  • Work in company

    Team Lead

    Only for registered members

    +Lead the PB Client Relationship team with key responsibilities including developing customer base and enhancing products and services. · ...

    Singapore

    6 days ago

  • Work in company

    Team Lead

    Adyen

    This is Adyen · Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. · For our teams, we create ...

    Singapore $110,000 - $160,000 (SGD) per year

    1 day ago

  • Work in company

    Team Lead

    Only for registered members

    This role is ideal for a resourceful and enterprising individual who enjoys pioneering initiatives, driving business impact outcomes, and unlocking new opportunities through strategic partnerships and data-informed insights. · ...

    City Hall

    1 month ago

  • Work in company

    Team Lead

    Only for registered members

    We are seeking an experienced Team Lead to join our Employee Benefits team in Singapore. The successful candidate will be responsible for managing client relationships and driving successful employee benefits renewals. · MAS registration BCP, PGI, CommGI, HI, M5, M9, M9A · Proven ...

    Singapore

    1 month ago

  • Work in company

    Team Lead

    Only for registered members

    · Responsibilities: · Develop and test software applications (web & mobile) · Work with stakeholders to understand business needs · Guide and coordinate the development team · Plan project timelines with project managers · Fix bugs, handle change requests, and maintain systems · ...

    Singapore, Singapore $110,000 - $160,000 (SGD) per year

    3 days ago

  • Work in company

    Team Lead

    Only for registered members

    Job Description · Team Lead - Laser Optics Advanced Engineering · Coherent Singapore Pte Ltd · Description · KEY RESPONSIBILITIES · Primary Responsibility · Design, develop, and build tests systems and products based on optic, photonic and laser technologies. · Interacts with de ...

    Singapore $110,000 - $160,000 (SGD) per year

    2 days ago

  • Work in company

    Team Lead

    Only for registered members

    Description · Team Lead -  Laser Optics Advanced Engineering · Coherent Singapore Pte Ltd · Description · KEY RESPONSIBILITIES · PRIMARY RESPONSIBILITY · Design, develop, and build tests systems and products based on optic, photonic and laser technologies.  · Interacts with devic ...

    Singapore $110,000 - $160,000 (SGD) per year

    11 hours ago

  • Work in company

    Team Lead

    Only for registered members

    This role combines regional leadership with global impact driving operational excellence across diverse APAC markets while contributing directly to Adyen's global onboarding vision. · ...

    Singapore

    1 week ago

  • Work in company

    Team Lead

    Only for registered members

    This role requires strong business development instincts account management capabilities excellent event management skills and a consultative approach to engage firms perform business solutioning drive and scale adoption of relevant companies programmes while adopting the One WDD ...

    Singapore River

    1 month ago

Jobs
>
Team lead
>
Jobs for Team lead in Singapore