Manager of Operations - Singapore - HASSELHOFF OP PTE. LTD.

Description

JOB OVERVIEW

The Duty Manager coordinates with all department for all aspects of the day-to-day operation at the hotel and provide exceptional customer service to all customers from check in through check out.

RESPONSIBILITIES:

• Deliver best guest experiences at all times during their stay in the hotel
• Ensure that Guest Relation Officers check in all guests in the hotel efficiently and accurately
• Oversees and ensure all guest folios are accurately billed at check out
• Attend to all guest queries and requests
• Provide feedback from Guests to Management for action
• Able to manage and plan for front desk operations
• Provides training to Guest Relations Officer whenever necessary
• Assist in any other duties when required

Qualifications:

• Diploma in hospitality or tourism management or a related field with experience.

Experience:

• Minimum 3 years' experience working in the same capacity

Personal qualities & attributes:

• Able to work on rotating shift, weekends, and PH
• Team player who is organised and able to work independently
• Outstanding communication and people skills
• Detailed oriented and strong customer service skills
• Can motivate fellow team members
• Mature, responsible and takes ownership
• Well-groomed and professional disposition
• Able to identify problems and issues in a pre-emptive manner, and resolve them independently and creatively
• Meticulous with strong attention to details with good follow-up
• Able to provide leadership in creating a cohesive, creative, effective team environment

Work Location:

50 Telok Blangah Road, Singapore