Support Specialist - Singapore - LMA RECRUITMENT SINGAPORE PTE. LTD.

Description

Roles & Responsibilities

My client is a established leading provider in designs, builds and markets its semiconductor manufacturing equipment used in the production of integrated circuits which are widely used in industries such as consumer electronics, IT and communications, automotive, aerospace, healthcare and others. Its core capabilities are in providing high-end vision inspection and ultra-precision handling solutions for die-sorting, vision inspection and laser marking requirements under its proprietary brand.

• Position : Technical Support Engineer
• Working Hour : 5 days, Office hour
• Location : North (AMK)
• Remuneration : Attractive Remuneration and Bonus

Responsibilities:

• Support Set-up, troubleshooting and identify problems for onsite software issues / problems encountered.
• Provide support to FSEs for onsite software related matters.
• Review machines log files, machine configuration and related machine information to identify problems areas for software related matters.
• Liaise with Engineering Software team to clarify customers' request, issues, problems that are identified.
• Create User request, SIR (Software Issue Report) and needed information for Engineering software team to understand the requirement as to provide correct solution.
• Support bench or machine test for new release software before onsite implementation.
• Provide technical training for FSEs / customers on Software related troubleshooting matters.
• Update and maintain all service-related documentation or reports in databases (e.g. customer feedback system) for effective recording, monitoring, and resolution for software issues.

Qualifications:

• Higher NITEC / ITC / Diploma in Electronics/Electrical Engineering
• Some experience in servicing automated / production equipment.
• Computer literate with C++ program knowledge
• Able to travel overseas at short notice

Next Step

• Interested applicants may email your resume to with your latest updated resume
• Only shortlisted candidates will be contacted

Tell employers what skills you have

Mentoring
Preventive Maintenance
Troubleshooting
Semiconductor Industry
Cost Management
Software Engineering
Agile
Semiconductor Manufacturing
Electrical
Technical Services
Technical Training
Semiconductors
Semiconductor Device
Regulatory Requirements
Customer Service
Software Development
Able To Work Independently
Mechanical Engineering
C++
Technical Support