Spa Therapist - Tanglin - 26 EVANS ROAD PTE LTD

Description

Duties & Responsibilities

Guest Experience and Consultation

• Provide a warm, professional welcome and ensure personalised and attentive when providing high standards of spa and wellness therapies.
• Providing trained treatment protocols with precision, hygiene practices and attention of details in ensuring high standards of customer care.
• Conduct pre-treatment consultations to understand guest needs, preferences, and any medical concerns.
• Recommend suitable treatments and products based on guest wellness goals.
• Offer post-treatment advice on skincare, relaxation techniques, and wellness routines.
• Knowledgeable in treatment protocols, retail skills and aim for rebooking, spa guests' retention rates and memberships.

Hygiene and Safety Compliance

• Maintain the highest hygiene standards for spa rooms, treatment beds, and equipment.
• Follow all health, safety, and sanitation protocols, including disinfecting tools and linens.
• Adhere to Sama Wellness brand standards in accordance to industry best practices.

Product Knowledge and Upselling

• Have in-depth technical knowledge of skincare, benefit on massage oils, and wellness products.
• Recommend spa retail products if any for home care wellness routine
• Upsell and cross sell spa and wellness experiences, membership programs, wellness activities, events and packages in a professional manner.

Team Collaboration & Professional Development

• Work closely with the Director of Wellness, Wellness Supervisor, Wellness Concierge, Wellness therapists and other departments to ensure seamless spa and wellness journeys.
• Assist in training new Wellness therapists and sharing best practices.
• Stay updated on new spa trends, wellness therapies, and skincare innovations.

Operational

• To provide all guests with a wellness consultation form and ensure all required details are filled, ask questions if more information is needed, especially existing medical conditions. Seek wellness management' assistance when in doubt.
• Ensure the working area is cleaned and look and feel hygienic in a neat manner.
• Assist in making Wellness bookings and checking and verifying guest bookings by repeating the information with guests.
• To contact guests to re-confirm bookings one day prior.
• To check and assist with setting up the daily operations of the Wellness Area.
• To ensure the music at the Wellness area and treatment rooms are operating properly.
• To provide service promptly, courteously and accurately.
• To request and collect stock and supplies in accordance with divisions' stock levels.
• To study and evaluate operations and procedures and suggest improvements to the Wellness Management.
• To ensure cleanliness and hygiene at the Wellness area
• To ensure retail is offered appropriately to the guests.
• To participate in the inventory of the Spa and ensure it is well maintained.
• To ensure all equipment is well maintained and in safe condition.
• To handle guest complaints and record all guest comments during treatment, inform wellness management.
• To prepare guest invoices and present to them before or after Wellness, Gym and membership offerings.
• To prepare and serve Wellness refreshments and water. To ensure infused water in Wellness and Gym floors are filled with sufficient servings glasses or/mugs during operating hours.
• To prepare cold and warm towels in the pantry and reception fridge.
• To ensure all required information is obtained on Wellness and Gyms' activities appointment schedules for the following day.
• To answer the telephone within three rings. If unable to attend to guests, to call guests back immediately after attending the previous guests.
• To be responsible for escorting first-time guests to and from the Wellness and Gym areas or as otherwise required.

Training & Development

• To attend training as required by The Initial Sama and Sama Wellness.

Administration

• To record daily requisitions in the balance or record book.
• To prepare end of the day daily revenue reports and other reports required by the Wellness Management.
• To create guest profiles and ensure they are not duplicated in the Wellness software system
• To ensure the guest profiles are entered with correct information (names, contact number, e-mail address) in the Wellness software system
• To assign and distribute equally the wellness /spa booking throughout the day ensuring the therapist commission is equally distributed among them.
• To report lost and found items and inform Wellness Management within one hour. Details to obtained: Date/Time of item was lost/found, the person/guest who found/lost it and location of the item was found/lost.

General

• To always establish attentive guest relations and rapport with all wellness colleagues and guests.
• To report any breakage or malfunction of any item or/and equipment at the Wellness and Gym floors and record in the daily operations report, follow up on the repair and maintenance, update accordingly. Inform Wellness management immediately.
• To provide high standards of cleanliness and hygiene practice in the Wellness and Gym area.
• To report for duty punctually, frequent tardiness will result in disciplinary actions.
• To always be well-groomed and professional, presentable during duty hours.
• To participate in safety and other training required by The Initial Sama
• To always keep a professional working manner.
• To show enthusiasm and motivation at all times.
• To have a complete understanding of and adhere to The Initial Sama rules and regulations.
• To have a complete understanding of and adhere to the Wellness policy relating to fire, hygiene, health and safety, to attend training if required.
• To assist other team members when required to complete the tasks assigned.
• To carry out any other duties and responsibilities as assigned.

Job Requirements:

• Qualifications· Certification on either on the followings recognized by The Singapore Police Force and Singapore massage establishment license unit such as CIDESCO Body Therapy Diploma *or* CIBTAC Level 3 Diploma in Spa Therapy *or* ITEC Level 3 Diploma in Holistic Massage *or* other qualifications awarded by the Confederation of International Beauty Therapy and Cosmetology (CIBTAC) and the International Therapy Examination Council (ITEC)
• Minimum 5 years in a similar role in a hotel spa, upscale environment would be an advantage.
• Proficiency in English (written & spoken)
• Second language preferred
• Knowledge in latest wellness trends would be an advantage
• Understanding written sentences and paragraphs in work related documents
• Professional written skills in composing text messages or/and email communications

Job Type: Full-time

Pay: $2, $3,500.00 per month

Experience:

• Spa therapist: 5 years (Required)

Work Location: In person