Order Fulfillment and Customer Service Executive - Singapore - SMS INFOCOMM (SINGAPORE) PTE. LTD.

Description

Duties and Responsibilities

• To manage price quotation, order fulfillment, backorder/backlog management for SEA countries
• Provide quotation to customer according to agreed price model
• Ensure order fulfillment within required timing, invoice issued timely and manage AR aging
• Manage backorders/order backlog closely by working with part supply planners/logistic team
• Engage with customer in issue/discrepancy escalation and resolution
• Maintain excellent customer relations and upkeep KPI standard
• Conduct internal process audit and ensure compliance
• Other duties as and when assigned

Requirements

• Diploma/Degree holders
• At least 3 years supply order fulfillment experience
• Strong people management and communication skills
• Knowledgeable in computer spare parts supply chain
• Proficient in English
• Able to speak Mandarin in order to communicate with mandarin speaking vendors and customers will be an advantage
• Have initiative and be able to work independently in a fast pace environment
• Preferably with SAP knowledge and proficient in Microsoft Office