Technical Officer - Singapore - ATT TRAFFICOMMS PTE. LTD.

ATT TRAFFICOMMS PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Role and Responsibilities

Provide technical services to maintain and troubleshoot different computer and electrical systems.
Attend and carry out Fault Finding and Diagnosis of systems breakdowns, both on a mechanical and electrical basis, with a focus on providing high levels of service and response times.
Follow Preventive Maintenance work schedules to specified standards and procedures and maintain all relevant written records
Maintain records of all breakdowns and repairs allowing for analysis and compliance with ISO standards
Provide daytoday onsite and remote support on Computer Servers, Communication Equipment, Networking, Hardware and Software Systems
Perform programming and engineering activities at various sites under maintenance
Assist in root cause analysis identified by team members together with the Senior Engineer and Superior
Handle customer's inquiry, request and complaints in a professional manner and efficient way.
Proactive in problem solving and following up and close all incidents, issues and requests timely Operate company vehicle to perform site work at stipulated working hours
Must be available to attend for any project implementation, assist PM accordingly for successful completion of projects and maintenance issues.
Assist in project related activities that includes deployment, installation and testing
Ensure project and maintenance SLA (Service Level Agreement) and customer satisfaction levels are met
Perform Ad-Hoc duties as and when assigned by immediate supervisor.

Qualifications and Education Requirements

NITEC, Higher NITEC or Diploma in IT & Communications, Mechatronics, Control Engineering, Building Services Engineering, Electrical & Electronics Engineering, Mechanical Engineering or any other related field

Work Experience Requirements

At least 23 years of relevant working experience
Must possess a Class 3 Manual driving license
Knowledge on computer server maintenance, network troubleshooting, basic software troubleshooting
Knowledge on Firewall, Backup solution and Antivirus solution
Basic knowledge on computer systems engineering will be an added advantage
Good communication and interpersonal skills to work with all levels of internal and external users
Committed and Willing to work on Saturdays and perform standby duties after office hours to provide onsite support, if required
Fast learner and can work under pressure.