Director of Operations - Singapore - Talentvis Singapore Pte. Ltd.

Description

Job Descriptions:

1. Document scrutiny and collection of applications for visa processing

2. Handle customer/applicant queries personally or via email, telephone.

3. Handle cash and bank related transactions if assigned and ensure 100% accuracy

4. Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.

5. Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.

6. Maintain compliance to the standard operating procedures, manuals etc. without deviation in process

7. Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.

8. Encourage applicants to provide feedback on services provided and their overall experience at the application centre.

9. Ensure that the entire process is completed within the mandated Turn Around Time

10.Ensure judicious use of natural resources

11. Adhere to the environment health and safety policy/objectives and guidelines of the organization

Targets:

1. Productivity - Targets met as prescribed in Team Objective Tracker.

2. Customer satisfaction (Applicants) - Complaints - Targets met as prescribed in Team Objective Tracker.

3. Timely & Accurate Data entry - Targets met as prescribed in Team Objective Tracker.

4. Late reporting /unauthorized absenteeism

5. Adherence to TAT - Targets met as prescribed in Team Objective Tracker.

6. Completion of WB Projects Completion

7. Attending training programmes. Ensure all trainings scheduled by HR are attended

8. Training: Internal Process Certifications (OCL's) - Scores well on all OCL's completed for self

9. Error Monitoring - To reduce the number of errors on a daily basis, maintains Error Log, as applicable.

10. Updates Productivity & VAS Conversion Grid - to track performance on a daily basis.

11. VOC - Targets met as prescribed in Team Objective Tracker.

Ensures adequate Surveys are completed ( minimum 5% of application counts) & Target VOC Target achieved, as per Team Objective Tracker

Education GCE 'O' Level, 'N' Level, ITE

12 months of experience preferably in Travel and Tourism or Service industry