Manager, Patient Experience - Singapore - NATIONAL NEUROSCIENCE INSTITUTE OF SINGAPORE PTE LTD

NATIONAL NEUROSCIENCE INSTITUTE OF SINGAPORE PTE LTD

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture.

You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers.

Requirements:
Recognised Degree with at least 8 years of working experience in customer / patientservice operations, including a minimum of 2 years in a managerial capacity Must have a proven track record in building a service culture Experience indeveloping, evaluating and conducting service training is essential Strong command of English language and a second language Proficient in writing and editing Adept in conflict resolution, data analytics and presentation Excellent planning and organisation skills Independent, resourceful and able to handle multiple projects Excellent interpersonal skills, skilful in managing multiple stakeholders

Not Specified