Service Account Manager - Singapore - MHWIRTH (SINGAPORE) PTE. LTD.

Description

Act as single point of contact towards the client. This includes professional and accurate monitoring of all on going activities towards dedicated rigs/customer(s).

• Ensure strong customer relationship through regular customer meetings and other physical

appearances in customer's offices.

• Build, maintain and develop customer relations by providing a complete overview over historical and ongoing activity.
• Initiate sales activity of the complete Drilling Lifecycle Services (DLS) portfolio, supported by the Production Units (PUs) and DLS management.
• Initiate and execute minor service activities, major service projects will be handled by dedicated PMs on behalf of the SAM.
• Evaluate and follow up reports from the service engineers.
• Ensure feedback of operational issues and new business opportunities to PUs, Business Development and DLS management.
• Be an active contributor to QuestBack and satisfaction feedback from customers.
• Take personal responsibility for HSE and Quality.
• Act as substitute for other SAMs whenever required, and assure substitution for own duties.
• Control and report financial performance together with the costcontroller.
• Perform work according to HMH core values and work processes.
• Participates in all relevant client meetings and orchestrates project management and other resources to participate as needed.
• Attend weekly tech support meeting.
• Bids and quotation work for Overhaul Department when called for.