IT Support Specialist Ii - Singapore - Silicon Labs Careers

Silicon Labs Careers
Silicon Labs Careers
Verified Company
Singapore

1 month ago

Wei Jie

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Wei Jie

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Description

  • Why this position matters:Our IT Service Desk Team is the first line of defense for all IT matters.
You'll collaborate with your peers and leadership leveraging a range of technology solutions, but you'll also be responsible for strategic problem solving and operational excellence for all IT issues and support questions for your local end users.


What we're looking for:

Skills you'll need:

  • Installing, configuring, and troubleshooting desktop PCs, laptops, servers, and networks in a heterogenous technology environment
  • Communicating highly technical information to both technical and nontechnical personnel
  • Maintaining passwords, data integrity, and file system security for the end user environment
  • Basic administration of a wide variety IT systems and tools
  • Recommending hardware and software solutions to the greater IT team and participating in pilots and proofofconcepts for the development of IT projects
  • Triaging and diagnosing trouble tickets and requests
  • Working on complex issues where analysis of situations or data requires an indepth evaluation of variable factors; exercising good judgement in selecting methods or techniques for problem resolution
  • Keeping the users' overall IT experience top of mind during all aspects of troubleshooting and problem resolution
  • Understanding the 'big picture' of Silicon Labs' deliverables to effectively prioritize work and follow through with all constituents, from individual contributor to senior leadership
  • Handling the ticket backlog and daytoday IT support activities with little instruction

Preferred Experience & Skills:

  • 2+ years of experience working in an IT Service Desk environment
  • Experience in an IT or Tech support type position
  • Ability to switch between Windows and Mac
  • Exceptional problemsolving and documentation skills
Working knowledge of the following IT platforms and concepts:

  • Active Directory
  • O365/Exchange
  • Cloud data storage
  • Microsoft Office
  • Linux/Unix
  • SCCM/InTune/Jamf
  • Confluence/Jira
  • MFA and SSO
  • Zoom and A/V components such as TV's, projectors, conferencing systems
  • Windows 7, Windows 10, Mac OS
  • Experience with Javascript
  • Experience with Okta
  • Experince with SAP

Education:


  • A Bachelor's degree in Information Systems or a related field

Benefits & Perks:


Not only will you be joining a highly skilled and tight-knit team where every engineer makes a significant impact on the product; we also strive for good work/life balance and to make our environment welcoming and fun.


  • Employee Stock Purchase Program (ESPP)
  • Medical and dental insurance coverage including spouse and child(ren)
  • Bi yearly health screening and flu vaccination
  • Office location is above Tai Seng MRT station
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._

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