Operation Executive - Singapore - THE SUPREME HR ADVISORY PTE. LTD.

    THE SUPREME HR ADVISORY PTE. LTD.
    THE SUPREME HR ADVISORY PTE. LTD. Singapore

    2 weeks ago

    The Supreme HR Advisory Pte Ltd background
    Description
    Roles & Responsibilities

    Operations Executive

    5 days, 7am-4pm/ 9am-6pm (rotate shift in 1-3 months)

    Salary: $2500 -$4000

    Address: Toh Guan Rd E, S bus stops from Jurong East MRT)

    Company industry:

    Pest Control Service

    Job scope:

    Client Service Management

    • Be involved with new client handover and/or onboarding from the Sales Team
    • Setting up and deploying service contract's work orders in line with service scopes and assigning adequate manpower to ensure service completion to a satisfactory standard
    • Review completed services daily for quality performance and if any further follow up action
    • Planning of gants and routes to ensure that services are deployed in an efficient and productive manner
    • Ensure all customer's services are completed for the month

    Manpower Management

    • Maintaining the necessary headcount to service the number of work orders on a per day basis
    • Collaborating with operations team to re-assign work orders due to leave to other technicians
    • Ensure new Technicians are onboarded adequately before being deployed for work
    • Coordinate with Technicians for any real time updates from customer sites or any issues arising on site and handle any complaints risen from the PMPs
    • Ensure each PMP team is hitting their revenue targets

    Customer Engagement

    • Ensuring both administrative and analytical reports are submitted to customers
    • Handle customer queries and tickets relevant to accounts under your care
    • Attend customer monthly meetings for check ins

    Fleet & Inventory Management

    • Ensure all PMP teams are well stocked in terms of chemicals and equipment is functioning in proper order
    • Vehicles under your care are maintained and serviced at the appropriate times

    Requirements:

    • Minimum of 2-4 years of relevant work experience in operations (supervising drivers, technicians etc...)
    • At least a Diploma in business, logistics or relevant field
    • Knowledge of the pest control and/or facility management and/or logistics is preferred

    Lim Jun Yao

    Reg No: R1989028

    The Supreme HR Advisory Pte Ltd

    EA No: 14C7279

    Tell employers what skills you have

    Microsoft Office
    Microsoft Excel
    Service Management
    Interpersonal Skills
    Inventory
    Customer Engagement
    Administration
    Vehicles
    Inventory Management
    PMP
    Team Player
    Customer Service
    Shipping
    Able To Work Independently
    Action Planning