Manager, Market Delivery - Singapore - Mastercard

Mastercard
Mastercard
Verified Company
Singapore

1 month ago

Wei Jie

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Wei Jie

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Description
Our Purpose


We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.

Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences.

We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Market Delivery


The role of Manager, Market Delivery, based in Singapore, will be the representative and contact for Mastercard pertaining to role as technical, system and operational contact matters for MasterCard's customers in Singapore.

The role requires an good extensive understanding of the customer's implementation plan/ requirements, operational environment, challenges/ "pain-points"; and

Role

The Key focus areas are:
Customer Relationships at an operational and technical level and managing project activities, Point of escalation, in-market products/ services implementation and delivery prioritization with the

market management team. Operations performance optimization, readiness assessments and project/ solution scoping.

  • Provide lead role for delivery function such as operational support for Mastercard core systems, product/ services in the market.
  • Ensure robust project management, performance management and output quality across all phases of the delivery process.
  • Leads the implementation of the MasterCard solutions with customers and onboarding of new customers onto Mastercard. This includes preimplementation scoping with customers, assess readiness of customers, support for initiating implementation projects and seeing the project through to completion.
  • Provide technical account management for customers in the market viz. supporting the investigation and resolution of production/nonproduction issues with the support of second line escalation teams.
  • Contribute to the pipeline development, by working with the country manager, account managers, in country business development leads, regional product leads and the O&T leads, to prioritize inmarket projects and
initiatives.

  • Provide necessary training to the customers or their vendors (if required by customer) to improve their operational efficiency and performance and provide advice on solutions/ fixes to prevent/ preempt future technical issues.
  • Support the regional team in the project management activities, facilitate customer and partner relationships, and coordinate localbased activities assigned to customer and partner.
All About You

  • Good knowledge about card/digital payments (e.g. transaction flow, transaction processing and card center operations) is a critical skill for this role;
  • Experience with working in International card scheme(s)/ payment processor will be an advantage.
  • Demonstratable success in project management, focusing on technical aspects of customers' accounts, and able to provide "hands on" operational support/ issue resolutions and technical implementation of Mastercard
core systems/products & solutions

  • Strong and proven experience in managing technical implementations and ability to navigate complex matrix environments for issue resolution/ operational support.
  • Proven ability to work across cultures, time zones and career levels.
  • Technical oriented and experienced in managing and delivering technical solutions.
  • Understanding of Mastercard/Payment products and services at a high level is a plus.
  • Able to clearly communicate complex technical and business information in an easy to understand manner
  • Understand customer needs, empathize with customers' painpoints and translating that into solutions to address them will be a critical skill for this role.
  • Able to identify issues and proactively resolve issues through escalation to appropriate partners
  • Able to effectively deliver messages both verbally and in writing
  • Experienced in coordinating and tracking progress in large project implementations.
Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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