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    Strategic Account Operations Director - Singapore - Crane Worldwide Logistics (s) Pte. Ltd.

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    Full time
    Description

    Job Requirements

    Communication:

    • Building and maintaining daily and long-term relationships with vendors is a crucial aspect of the role that directly impacts account growth and retention strategies.
    • Coordinating support services globally, demonstrating your ability to manage diverse teams and deliver results on a global scale.
    • Conducting regular internal and external business reviews with team members in all regions and with Executive Sponsors.
    • Working with internal company resources to achieve business goals, maintain client satisfaction, and ensure that the company's speciality services support client needs while achieving acceptable margins.
    • Provide strategic direction, support, and coaching to team members and evaluate their performance while overseeing and resolving employee relations issues.
    • Managing a highly skilled team of employees.
    • Engaging in all strategic RFQ opportunities.
    • Ensuring timely and thorough administration of ISO Compliant corrective processes from defect awareness to corrective action implementation and completion.
    • The role will involve 50% client-facing activities.

    Financial:

    • Ensures that processes and performance are consistent, allowing the company to scale and grow effectively
    • Manages costs and revenue to ensure that the assigned account(s) achieve their Earnings before Interest, Depreciation, Taxes and Amortization (EBIDTA) targets
    • Ensures global compliance with the collections process to invoice customers correctly and collect payments on time
    • Maintains accounts receivable (AR) below a specific percentage per the company's goals.

    Skills and Qualifications

    • Proven ability to build and maintain professional relationships.
    • Strong leadership skills with experience managing global teams.
    • Excellent communication and interpersonal skills.
    • Strategic thinker with a focus on operational efficiency.
    • Financial acumen with experience managing budgets and revenue.
    • Ability to engage in client-facing activities and business development.

    Education and Experience

    • Bachelor's degree in Business, Logistics, or related field.
    • Significant experience in a senior operations role within the logistics industry.

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