Jobs

    Front Desk Executive - Singapore - Academia Pte. Ltd.

    Academia Pte. Ltd.
    Academia Pte. Ltd. Singapore

    1 week ago

    Default job background
    Full time
    Description

    Academia is looking for full-time Front Desk Executive who is outgoing, meticulous and well-spoken.

    Candidates who are passionate about providing quality customer service and engaging interaction are more than welcome.

    Responsibilities:

    • Provide general front desk assistance to walk-in students and parents
    • Respond to phone and online queries about classes, replacement lessons, teachers, curriculum, and policies
    • Assist students and parents with registration and scheduling changes by inputting changes into the student database
    • Assist students and parents with invoicing and payment via credit card or bank transfer
    • Handle and resolve special requests and complaints in a professional manner, escalating to management where necessary
    • Provide administrative support to teachers when required, including printing, photocopying, and scanning
    • Perform any other duties as required and assigned by Management

    Requirements:

    • Fluent in English and Mandarin (to provide clear explanations for both English and Mandarin speaking clients)
    • Computer literate â€' able to use Microsoft office and able to learn/use various computer applications to respond to client queries and input or change client data
    • Past experience in front-facing customer service is a plus
    • Full-time: 3 weekdays (9.30am to 7.30pm) + 2 weekends (9am to 7pm)
    • Off days on Tue and Wed
    • Salary: $2,800 to $3,300

    Please apply online with your CV and cover letter. Only shortlisted candidates will be notified.

    Keywords: Front Office, Front Desk, Front of House, Receptionist, Customer Service, Client Facing, Education, Tuition Centre, Administrative, Admin Officer, Admin Executive, Admin Assistant


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